Technical Officer for Parking and Moving Traffic

Leicester City Council; Leicester; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Training opportunities

Flexible benefits

Job summary

Leicester City Council is seeking a full-time Parking & Moving Traffic Officer to support on-street enforcement, review challenges to Penalty Charge Notices and Parking Notices, and help improve traffic reliability in Leicester. This role sits in City Hall and requires strong customer care experience and technical knowledge of notice processing.

You will be the first point of contact, handle representations, and attend adjudication hearings, working with a small team and contributing to fair,

Qualifications

• Experience in dealing with the public and handling complaints or enquiries.
• Able to investigate representations and follow up with clear evidence-based explanations.

Responsibilities

• Be the first point of contact and review challenges and representations for Penalty Charge Notices and Parking Notices.
• Follow up and enforce outstanding payments, make decisions on representations and attend adjudication hearings.
• Liaise with the public, senior management, elected members and other agencies on debt collection; attend weekly team meetings and hearings.

Skills

Customer care

Negotiation

Communication

Job description

Reference: REQ8155

Description: Full Time / 37 hours per week / Permanent Are you interested in working with Parking and Moving Traffic? Do you have the relevant skills to improve transport reliability, journey times and to encourage sustainable travel by working in partnership with our on street civil enforcement team. Come and play an active role where you will make major decisions for all parking and moving traffic operations. These decisions cover a wide specialist’s area and can relate to a range of matters. Examples include ensuring procedures meet the required standards, providing positive customer services and making technical decisions on a parking ticket or a penalty charge notice for a moving contravention. To meet these requirements, you will work with a small team in Parking & Moving Traffic and will require considerable level of technical knowledge and understanding of notice processing. This role works 5 days a week in our City Hall office, Monday to Friday.

What You’ll Be Doing

You will be the first point of contact, and monitor and review all challenges and representations from the issuance of Penalty Charge Notices and Parking Notices in relation to on street parking and moving traffic You will also follow up and enforce outstanding payments, make decisions on representations made by motorists , and attend adjudication hearings representing the City Council’s interests. You will play an active role in handling complex cases where you be required to investigate and provide clear evidence-based explanations of decisions both directly to the motorist in their challenges and representations and at formal hearings.

You’ll liaise with the General Public, Senior Management, Elected Members, and other agencies in relation to debt collection. You’ll attend weekly team meetings and Adjudication hearings at the Traffic Penalty Tribunal.

What You’ll Need

You’ll have substantial experience in customer care and/or direct contact with the public including complaints and enquiries. With experience of attending meetings with the public and other professional bodies, you’ll be able to persuade, and negotiate. Your intuitive personality and knowledge will allow you to confidently investigate challenges and representations and follow this up by making decisions and proposing resolutions. You'll be able to deal with emotional customers with compassion and assertiveness whilst maintaining a professional manner. Leading by example, you’ll be willing to adopt a simple, non-bureaucratic approach in everything you do and be keen to join a culture of trust, honesty and be receptive to challenges.

What We Can Offer You

• As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance.
• You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme.
• We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities.
• In addition, you can choose froma number offlexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, whereappropriate.
• For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication, take a look at the ‘our approach to recruitment’ page.

For an informal discussion about this post, please contact: Kirti Patel-Sidat at [e-mail].

Interviews / Assessments will take place on week commencing 24th of August.

Region: Central

Location: City Hall

Salary: *GBP*28,598 - *GBP*31,022 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*42,300.95

Contractual hours: 37

Basis: Full time,

Full Time / 37 hours per week / Permanent