Norwich Plumbing Sales Assistant – Customer Focus

Wolseley; North End; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus

Pension scheme (matched)

Annual leave

Discounts (online & high street)

Job summary

Plumb Centre in Norwich is hiring a Sales Assistant to support customers on the trade counter, offer product advice and build repeat business. You will respond to enquiries by phone and email, and make outbound calls to previous customers to regain their custom.

A strong work ethic and team spirit are essential. The role involves light warehouse duties, including stock checks, picking and packing orders, and lifting heavy items such as boilers and radiators.

Qualifications

• Face-to-face sales experience is preferred.
• Strong customer service skills and proactive approach.
• Experience in handling stock and basic warehouse tasks.

Responsibilities

• Serving customers on the trade counter by understanding their needs and providing advice and product recommendations.
• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude.
• Making outbound phone calls to previous customers to regain their business.
• Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers.
• General warehouse duties including booking incoming stock onto the system and putting it away and picking and packing customer orders which will involve manual handling heavy stock e.g. boilers, radiators, sinks and toilets.
• Plumbing & Heating knowledge is ideal.

Skills

Trade counter sales

Customer service

Outbound calls

Team player

Product knowledge

Job description

Plumb Centre in Norwich is hiring a Sales Assistant to support customers on the trade counter, offer product advice and build repeat business. You will respond to enquiries by phone and email, and make outbound calls to previous customers to regain their custom.

A strong work ethic and team spirit are essential. The role involves light warehouse duties, including stock checks, picking and packing orders, and lifting heavy items such as boilers and radiators.