Northern UK Customer Success Lead - Care Tech

Nobi; Manchester; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Travel across Northern UK

Hybrid working

Résumé du poste

Nobi is seeking a Customer Success Manager to cultivate lasting relationships with care organisations across Northern UK. You’ll guide customers from onboarding through adoption, ensuring value and satisfaction as part of daily care routines.

You’ll spend time on-site with care teams, train staff, and collaborate with product and sales to expand accounts while maintaining a proactive, hands-on approach. A strong sense of ownership and excellent communication are essential to thrive in our

Qualifications

• 5+ years experience in Customer Success, Account Management or similar.
• Ability to build trusted, long-term relationships with care organisations.
• Strong communication, organisational and problem-solving skills.
• Experience delivering training and supporting change management in a SaaS/healthcare context.

Responsabilités

• Build trusted, long-term relationships with care organisations from frontline teams to senior management.
• Conduct regular on-site visits, reviews and follow-ups to understand needs and ensure satisfaction.
• Act as the main contact for ongoing customer relationships.
• Ensure smooth transition from implementation to ongoing customer success and adoption.
• Train care teams, coach on best practices and maximise Nobi's impact on safety and care efficiency.
• Identify challenges, coordinate solutions with internal teams and drive retention and expansion.

Connaissances

Relationship building

Communication

Organisational skills

Problem solving

Training delivery

Change management

Ownership

Healthcare/Medtech

Travel willingness

Description du poste

Nobi is seeking a Customer Success Manager to cultivate lasting relationships with care organisations across Northern UK. You’ll guide customers from onboarding through adoption, ensuring value and satisfaction as part of daily care routines.

You’ll spend time on-site with care teams, train staff, and collaborate with product and sales to expand accounts while maintaining a proactive, hands-on approach. A strong sense of ownership and excellent communication are essential to thrive in our