Customer Success Manager - Northern UK

Nobi; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Travel across Northern UK

Hybrid working

Job summary

Nobi is seeking a Customer Success Manager to cultivate lasting relationships with care organisations across Northern UK. You’ll guide customers from onboarding through adoption, ensuring value and satisfaction as part of daily care routines.

You’ll spend time on-site with care teams, train staff, and collaborate with product and sales to expand accounts while maintaining a proactive, hands-on approach. A strong sense of ownership and excellent communication are essential to thrive in our

Qualifications

• 5+ years experience in Customer Success, Account Management or similar.
• Ability to build trusted, long-term relationships with care organisations.
• Strong communication, organisational and problem-solving skills.
• Experience delivering training and supporting change management in a SaaS/healthcare context.

Responsibilities

• Build trusted, long-term relationships with care organisations from frontline teams to senior management.
• Conduct regular on-site visits, reviews and follow-ups to understand needs and ensure satisfaction.
• Act as the main contact for ongoing customer relationships.
• Ensure smooth transition from implementation to ongoing customer success and adoption.
• Train care teams, coach on best practices and maximise Nobi's impact on safety and care efficiency.
• Identify challenges, coordinate solutions with internal teams and drive retention and expansion.

Skills

Relationship building

Communication

Organisational skills

Problem solving

Training delivery

Change management

Ownership

Healthcare/Medtech

Travel willingness

Job description

The Role

At Nobi, we're on a mission to make care safer, smarter and more proactive.

Our AI-powered smart lights act as an intelligent care infrastructure layer for senior living environments, supporting:

• Fall detection and proactive fall prevention
• Resident insights on mobility, sleep and behaviour
• Next-generation nurse call functionality
• Real-time, location-based care intelligence

As our UK customer base continues to grow, we're looking for a Customer Success Manager to build lasting relationships with our customers across Northern UK (all areas north of Birmingham).

You’ll take ownership of customer relationships following implementation, ensuring Nobi becomes an integral part of daily care routines and delivers meaningful, long-term value.

This is a hands-on, people-focused role. You’ll spend time with customers, understand their challenges, support care teams in adopting our technology and work closely with internal teams to ensure an excellent customer experience.

Key Responsibilities

Customer Relationships & Engagement

• Build trusted, long-term relationships with care organisations, from frontline care teams to senior management.
• Conduct regular on-site visits, customer reviews and follow-ups to understand needs and ensure satisfaction.
• Act as the main point of contact for ongoing customer relationships.

Adoption, Training & Customer Impact

• Ensure a smooth transition from implementation to ongoing customer success.
• Support care teams through training, coaching and sharing best practices to make Nobi part of their daily workflows.
• Help customers understand and maximise the impact of Nobi on resident safety, care efficiency and quality of care.

Customer Success & Growth

• Proactively identify challenges, address concerns and coordinate solutions with internal teams.
• Drive customer satisfaction, retention and long-term engagement.
• Identify opportunities to expand existing accounts in collaboration with sales.
• Represent customer feedback internally to help improve our products and services.

What We're Looking For

• 5+ years of experience in Customer Success, Account Management or a similar customer-facing role.
• A natural relationship builder who enjoys spending time with customers.
• Strong communication, organisational and problem-solving skills.
• Experience driving technology adoption, delivering training or supporting change management.
• A proactive, hands-on mindset with a strong sense of ownership.
• Experience in healthcare, medtech, SaaS or the care sector is a strong advantage.
• Familiarity with the UK Health and Social Care landscape would be beneficial.
• Ideally based in Northern UK, with the willingness to travel regular rs across the region.

Why Join Nobi

• Be part of a fast-growing, mission-driven scale-up
• Play a key role in shaping how we support and grow our customer base in the UK
• Combine operational impact with long-term customer relationship building
• Work in a small, ambitious and collaborative team
• Contribute to meaningful impact in the care sector
• Competitive salary and flexible working environment

Nobi combines optical care sensors and artificial intelligence in a stylish, life-saving light that fits seamlessly into any interior. Nobi empowers elderly to live longer. In care facilities, it supports busy caregivers by taking over repetitive, administrative tasks and summarizing important parameters in one easy form.