Customer Success Manager, Northern UK — Care Tech Growth

Nobi NV; United Kingdom; Remoto; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible working environment

Descrizione del lavoro

Nobi is seeking a Customer Success Manager in the UK to nurture long-term relationships with care organisations and drive value from our AI-powered smart lighting for senior living. You’ll own customer success post-implementation, supporting care teams and collaborating with internal teams to ensure a standout experience.

The role focuses on on-site engagement, training, and proactive adoption to maximise resident safety and care efficiency across Northern UK.

Competenze

• 5+ years of experience in Customer Success, Account Management or a similar customer-facing role.
• Strong communication, organisational and problem-solving skills.
• Experience driving technology adoption, delivering training or supporting change management.
• Familiarity with the UK Health and Social Care landscape would be beneficial.
• Ideally based in Northern UK, with the willingness to travel regularly across the region.
• Experience in healthcare, medtech, SaaS or the care sector is a strong advantage.

Mansioni

• Build trusted, long-term relationships with care organisations, from frontline care teams to senior management.
• Conduct regular on-site visits, customer reviews and follow-ups to understand needs and ensure satisfaction.
• Act as the main point of contact for ongoing customer relationships.
• Ensure a smooth transition from implementation to ongoing customer success.
• Support care teams through training, coaching and sharing best practices to make Nobi part of their daily workflows.
• Help customers understand and maximise the impact of Nobi on resident safety, care efficiency and quality of care.
• Proactively identify challenges, address concerns and coordinate solutions with internal teams.
• Drive customer satisfaction, retention and long-term engagement.
• Identify opportunities to expand existing accounts in collaboration with sales.
• Represent customer feedback internally to help improve our products and services.

Conoscenze

Relationship building

Communication

Organization

Problem solving

Travel readiness

Customer success

Account management

Descrizione del lavoro

Nobi is seeking a Customer Success Manager in the UK to nurture long-term relationships with care organisations and drive value from our AI-powered smart lighting for senior living. You’ll own customer success post-implementation, supporting care teams and collaborating with internal teams to ensure a standout experience.

The role focuses on on-site engagement, training, and proactive adoption to maximise resident safety and care efficiency across Northern UK.