North East Support Officer

Mitie Cleaning & Hygiene Services; Newcastle upon Tyne; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

20% discount for colleagues

SIA licence renewal funded by company

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S locations in Newcastle and surrounding areas. The role offers £15.15 per hour with emphasis on safety, customer service, and protecting store assets.

You will operate in a fast-paced retail environment, greet customers, and work with colleagues to maintain a secure, welcoming store atmosphere. Candidates should be calm under pressure, have strong communication skills, and be capable of quick sound decisions.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Prevent loss and respond to incidents to protect stores, people and products.
• Identify risks and support safe ways of working in-store operations.
• Use store technology and reporting systems to support incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Customer service mindset

Decision making

Tools

Body-worn cameras

Mobile reporting systems

Job description

Retail Security Officer –M&S

Location: M&S Newcastle, M&S Gosforth, M&S Sunderland, M&S Cramlington, M&S Newcastle Silverlink Retail Park and Surrounding areas.

Salary - £15.15 per hour

Candidate must have own transport & be able to cover the advised locations

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

Better places, thriving communities.

What We're Looking For

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £15.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme