NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Exeter, where you'll innovate solutions and manage critical tasks to maintain national infrastructure. This role involves providing administrative support, ensuring incident resolution, and coordinating with various teams in a 24/7 environment. Enjoy diverse career opportunities and a commitment to inclusivity and personal growth.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Exeter

Client:

Telent

Location:

Exeter, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions while working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working within a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across different levels of seniority.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to develop new skills and make an impact. We foster an inclusive culture that values diversity and encourages authenticity and growth.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards scheme.

Learn More:

Watch the Telent Video to learn more about us.

We are committed to diversity and inclusion, ensuring everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.