NOC Operations & Systems Support Specialist

Freightliner; Street; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme

Life insurance

Employee assistance programme (EAP)

Job summary

Freightliner is seeking a NOC Support Operative in Birmingham to join our 24/7 control and traffic operations. You will assist with customer enquiries, provide first-line support across VBS, GMS, TOPS and IPRO, and help ensure accurate data and smooth container movements.

The role offers 35 hours per week on alternating shifts, including days, evenings, nights and weekends, with a base salary of £34,293 plus shift allowance and overtime, and an OTE of £40,000.

Qualifications

• Shift pattern across a 24/7 time-period.
• Strong customer service focus.
• Good working knowledge of Excel and Freightliner systems.
• Able to work independently and in a team.

Responsibilities

• Assist with internal and external customer enquiries for VBS/GMS/TOPS/IPRO.
• Provide training for new users of VBS.
• Handle VBS and GMS exceptions and data accuracy.
• Input data to TOPS/IPRO systems and manage container movements.
• Provide first line support for IPRO to terminal operatives.

Skills

Customer service

Communication

Organised

Problem solving

Tools

Excel

IPRO

TOPS

Freightliner OS

Job description

Freightliner is seeking a NOC Support Operative in Birmingham to join our 24/7 control and traffic operations. You will assist with customer enquiries, provide first-line support across VBS, GMS, TOPS and IPRO, and help ensure accurate data and smooth container movements.

The role offers 35 hours per week on alternating shifts, including days, evenings, nights and weekends, with a base salary of £34,293 plus shift allowance and overtime, and an OTE of £40,000.