NOC Support Operative

Freightliner Group Ltd; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme

Life insurance coverage

Paid breaks

Employee Assistance Programme (EAP) 24

Job summary

Freightliner Group Ltd is seeking a NOC Support Operative in Birmingham to join a 24/7 operation, assisting with VBS, GMS, TOPS and IPRO systems and providing professional customer service. The role spans days, evenings, nights and weekends to ensure smooth terminal operations.

Base salary is £34,293 with shift allowance and overtime, offering an OTE of £40,000 per annum and a comprehensive benefits package including 23 days annual leave, pension, life insurance and employee support programs.

Qualifications

• Proven ability to use Excel and standard industry software.
• Strong customer service focus with a proactive approach to issue resolution.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Handle customer enquiries and provide training for VBS system users.
• Manage VBS exceptions and data accuracy for accounts and bookings.
• Support Gate Management System (GMS) issues and internal truck access control.
• Maintain data in Fresh Service ticketing system and other operational tools.
• Provide first-line IPRO support to terminal operatives.

Skills

Excel

Customer service

Problem solving

Teamwork

Tools

VBS

GMS

IPRO

TOPS

Job description

Job title: NOC Support Operative

Location: Birmingham - Landor Street

Position Type: Permanent, full-time

Hours of work: 35 hours per week, worked on alternating shift patterns, including days, evenings, nights and weekends.

Salary: Base salary of £34,293 plus shift allowance plus overtime. OTE £40,000 per annum.

Why join us?

• Competitive Salary and benefits: We offer a competitive compensation package, including 23 days annual leave, a competitive pension scheme, life insurance coverage and paid breaks.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us.
• Award-Winning Safety Culture: Be part of a workplace recognised for excellence, innovation and a strong commitment to safety.
• Family friendly provision: we offer generous family-friendly policies, including enhanced maternity and paternity pay. We are also proud to be a WORK180 Endorsed Employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership and money off vouchers for a variety of brands and shops, plus a cycle to work scheme.

The role

To assist with both internal & external customers of the Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general traffic office administration by providing a professional & efficient customer service.

Key responsibilities

• Handling of customer enquiries with regards to help & support in the use of the VBS system.
• Provide training for new internal or external users of the VBS system.
• VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.
• Provide constructive feedback on new functionality & undertake testing within the VBS system before it is made available to the end users.
• Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of COREOR (EDI) exceptions for release & acceptance references.
• Maintain accurate data within Fresh Service ticket management system.
• Follow step by step diagnostics.
• Implementing back up processes when applicable.
• Perform general traffic office admin duties when required.
• Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled.
• Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date.
• Utilise the systems functionality to plan rail container movements.
• Providing first line support for IPRO (Main operating system) for terminal operatives.

About you

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations e.g., customers, both internal & external.
• Demonstrate a strong customer service focus.
• Possess a good understanding of company requirements and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance.
• Proficient in the use of standard industry software including a good working knowledge of Excel.
• Good working knowledge of Freightliner Operating Systems.
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.
• Good oral and written communication skills.
• Accurate with the input of numerical data.
• It’s great, but not required, if you: Have knowledge of TOPS Road

About us

Freightliner is an established rail freight provider with businesses in the UK and Continental Europe. Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost-effective rail freight partnership. In the UK the Freightliner operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd. At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team. Freightliner is an established rail freight provider with businesses in the UK and Continental Europe. Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership. At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer competitive pay, excellent benefits, a fantastic final-salary pension scheme and a rewarding career in an award-winning team.

Please be advised that successful appointments are subject to a satisfactory DBS check.