NOC Support Specialist – 24/7 Logistics Ops

Freightliner Ltd; Street; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme

Life insurance coverage

Paid breaks

Training and development opportunities

Safety culture recognition

WORK180 Endorsed Employer

Employee Assistance Programme (EAP)

Job summary

Freightliner Ltd is seeking a NOC Support Operative in Birmingham on a permanent full-time basis. You will assist internal and external customers via the Vehicle Booking System (VBS), Gate Management System (GMS), and other operations software, providing first-line support and data accuracy.

The role requires shifting across days, evenings, nights and weekends, with a base salary of £34,293 plus overtime and a £40k OTE.

Qualifications

• Experience in a customer service or helpdesk role.
• Ability to work 24/7 shift patterns.
• Accurate data input and attention to detail.
• Proficiency in Excel and standard office software.
• Familiarity with freight/logistics systems is a plus.

Responsibilities

• Handle customer enquiries for help & support in the VBS system.
• Provide training for new internal or external VBS users.
• Manage VBS exceptions during gate process and bookings.
• Maintain accurate VBS account creation/deletion data.
• Provide feedback on new functionality and test VBS features before release.
• Manage GMS exceptions for container read/size/type issues.
• Control internal truck access in GMS when VBS bookings aren’t needed.
• Handle COREOR (EDI) exceptions for release/acceptance references.
• Update and maintain Fresh Service tickets.
• Follow step-by-step diagnostics and backup processes when needed.
• Perform general traffic office admin duties as required.
• Visually check containers for proper hazardous labeling.

Skills

Customer service

Data entry

Communication

Problem solving

Tools

VBS (Vehicle Booking System)

GMS

TOPS

IPRO

Excel

Job description

Freightliner Ltd is seeking a NOC Support Operative in Birmingham on a permanent full-time basis. You will assist internal and external customers via the Vehicle Booking System (VBS), Gate Management System (GMS), and other operations software, providing first-line support and data accuracy.

The role requires shifting across days, evenings, nights and weekends, with a base salary of £34,293 plus overtime and a £40k OTE.