NOC Support Operative

Freightliner Ltd; Street; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme

Life insurance coverage

Paid breaks

Training and development opportunities

Safety culture recognition

WORK180 Endorsed Employer

Employee Assistance Programme (EAP)

Job summary

Freightliner Ltd is seeking a NOC Support Operative in Birmingham on a permanent full-time basis. You will assist internal and external customers via the Vehicle Booking System (VBS), Gate Management System (GMS), and other operations software, providing first-line support and data accuracy.

The role requires shifting across days, evenings, nights and weekends, with a base salary of £34,293 plus overtime and a £40k OTE.

Qualifications

• Experience in a customer service or helpdesk role.
• Ability to work 24/7 shift patterns.
• Accurate data input and attention to detail.
• Proficiency in Excel and standard office software.
• Familiarity with freight/logistics systems is a plus.

Responsibilities

• Handle customer enquiries for help & support in the VBS system.
• Provide training for new internal or external VBS users.
• Manage VBS exceptions during gate process and bookings.
• Maintain accurate VBS account creation/deletion data.
• Provide feedback on new functionality and test VBS features before release.
• Manage GMS exceptions for container read/size/type issues.
• Control internal truck access in GMS when VBS bookings aren’t needed.
• Handle COREOR (EDI) exceptions for release/acceptance references.
• Update and maintain Fresh Service tickets.
• Follow step-by-step diagnostics and backup processes when needed.
• Perform general traffic office admin duties as required.
• Visually check containers for proper hazardous labeling.

Skills

Customer service

Data entry

Communication

Problem solving

Tools

VBS (Vehicle Booking System)

GMS

TOPS

IPRO

Excel

Job description

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title:

NOC Support Operative

Location:

Birmingham - Landor Street

Position Type:

Permanent, full-time

Hours of work:

35 hours per week, worked on alternating shift patterns, including days, evenings, nights and weekends.

Salary:

Base salary of £34,293 plus shift allowance plus overtime. OTE £40,000 per annum.

Why join us

• Competitive Salary and benefits: We offer a competitive compensation package, including 23 days annual leave, a competitive pension scheme, life insurance coverage and paid breaks.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of a workplace recognised for excellence, innovation and a strong commitment to safety.
• Family friendly provision: we offer generous family-friendly policies, including enhanced maternity and paternity pay. We are also proud to be a WORK180 Endorsed Employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership and money off vouchers for a variety of brands and shops, plus a cycle to work scheme.

The role

To assist with both internal & external customers of the Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general traffic office administration by providing a professional & efficient customer service.

Key Responsibilities

• Handling of customer enquiries with regards to help & support in the use of the VBS system.
• Provide training for new internal or external users of the VBS system.
• VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.
• Provide constructive feedback on new functionality & undertake testing within the VBS system before it is made available to the end users.
• Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of COREOR (EDI) exceptions for release & acceptance references.
• Maintain accurate data within Fresh Service ticket management system.
• Follow step by step diagnostics.
• Implementing back up processes when applicable.
• Perform general traffic office admin duties when required.
• Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled.
• Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date. Utilise the systems functionality to plan rail container movements.
• Providing first line support for IPRO (Main operating system) for terminal operatives.

About You

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations e.g., customers, both internal & external.
• Demonstrate a strong customer service focus.
• Possess a good understanding of company requirements and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance.
• Proficient in the use of standard industry software including a good working knowledge of Excel.
• Good working knowledge of Freightliner Operating Systems.
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.
• Good oral and written communication skills.
• Accurate with the input of numerical data

It’s Great, But Not Required, If You

• Have knowledge of TOPS Road

About Us

Freightliner is an established rail freight provider with businesses in the UK and Continental Europe.

Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost-effective rail freight partnership.

In the UK the Freightliner operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team.

Please be advised that successful appointments are subject to a satisfactory DBS check.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.