NOC Operations Leader - 24/7 Network Manager

Vodafone; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus

Pension plan

Paid charity days

Vodafone Benefits

Job summary

Vodafone is seeking a hands-on NOC leader to drive 24/7 network operations from Warwick, coordinating a skilled team to maintain critical customer networks. You will lead incidents, monitor performance and partner with customers to ensure exceptional service delivery.

You will mentor engineers, own escalations, and push for continuous improvements across processes, with a strong emphasis on collaboration and accountability.

Qualifications

• Proven leadership of high-performing teams in a 24/7 Network Operations Centre environment.
• Excellent customer engagement and ability to communicate with all levels of stakeholders.
• Strong data analysis and reporting skills to drive service improvements.

Responsibilities

• Lead, coach and develop a high-performing NOC team, creating a culture of accountability and continuous improvement.
• Own major network incidents, drive rapid resolution and minimise customer impact.
• Proactively monitor network performance, identify risks and resolve issues before they affect service.
• Ensure incidents and communications are managed to meet SLAs and exceed expectations.
• Build trusted relationships with customers and stakeholders as an escalation point.
• Drive service improvements via performance analysis and root-cause investigations.
• Manage team resources, rotas and day-to-day priorities for 24/7 delivery.
• Step in as deputy to the NOC Manager and contribute to on-call escalation rota.

Skills

Leadership

NOC management

Customer engagement

Stakeholder management

Data analysis

SLA management

Team coaching

On-call handling

Problem solving

Job description

Vodafone is seeking a hands-on NOC leader to drive 24/7 network operations from Warwick, coordinating a skilled team to maintain critical customer networks. You will lead incidents, monitor performance and partner with customers to ensure exceptional service delivery.

You will mentor engineers, own escalations, and push for continuous improvements across processes, with a strong emphasis on collaboration and accountability.