NOC Manager – 24/7 On-Call Network Leader

VodafoneThree; Warwick; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Bank holidays

Charity leave

Discounts and vouchers

Learning tools

Parental leave

Job summary

VodafoneThree Warwick is seeking a driven NOC Manager to lead a 24/7 network operations team on-site. You will own major incidents, drive rapid resolutions and ensure seamless 24/7 service delivery for our customers. A security clearance (SC) is required for this role.

You will oversee incident management, performance monitoring and stakeholder communications, while shaping service improvements and maintaining strong customer relationships across Vodafone’s nationwide networks.

Qualifications

• Experience leading a 24/7 Network Operations Centre team.
• Ability to manage incidents and communicate with customers.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and reporting.

Responsibilities

• Lead, coach and develop a high-performing NOC team.
• Own major network incidents and drive rapid resolution.
• Proactively monitor network performance and identify risks.
• Manage incidents, alerts and customer communications to SLAs.
• Build trusted relationships with customers and stakeholders.
• Drive service improvements through analysis and RCA.
• Manage rota and day-to-day priorities for 24/7 service.
• Step in as deputy to the NOC Manager during on-call.

Skills

Customer engagement

Stakeholder management

Data analysis

Communication

Leadership

24/7 NOC experience

Job description

VodafoneThree Warwick is seeking a driven NOC Manager to lead a 24/7 network operations team on-site. You will own major incidents, drive rapid resolutions and ensure seamless 24/7 service delivery for our customers. A security clearance (SC) is required for this role.

You will oversee incident management, performance monitoring and stakeholder communications, while shaping service improvements and maintaining strong customer relationships across Vodafone’s nationwide networks.