NOC Operations Lead: Network Reliability & Support

G.Network Communications; Greater London; Hybrid; GBP 64,000 - 86,000; Full time

Job summary

G.Network Communications in London is seeking a senior leader to head the Technical Customer Support function, guiding Principal NOC Engineers and NOC Engineers to sustain live network performance and first-class service.

You will implement proactive monitoring, rapid incident resolution, and ITIL-aligned improvements, reporting to CTIO and senior stakeholders to drive service excellence. This role requires strong people leadership, scheduling, and cross-functional collaboration.

Qualifications

• Proven experience in managing a NOC, technical support, or customer operations team.
• Strong networking knowledge: IP, DHCP, Wi-Fi, and troubleshooting.
• Ability to lead and motivate teams in a fast-paced, customer-first environment.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong interpersonal and communication skills to influence at all levels.

Responsibilities

• Lead, coach, and develop the NOC team with clear objectives and reviews.
• Oversee network monitoring and rapid fault identification using tools.
• Coordinate high-priority incident response and recovery.
• Provide operational reporting to CTIO and senior stakeholders.
• Maintain open communications with customers and internal teams.

Skills

NOC management

Networking basics

Leadership

Organizational skills

Communication

Job description

G.Network Communications in London is seeking a senior leader to head the Technical Customer Support function, guiding Principal NOC Engineers and NOC Engineers to sustain live network performance and first-class service.

You will implement proactive monitoring, rapid incident resolution, and ITIL-aligned improvements, reporting to CTIO and senior stakeholders to drive service excellence. This role requires strong people leadership, scheduling, and cross-functional collaboration.