NOC Operations Engineer

TN United Kingdom; Telford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a NOC Operations Engineer to enhance their network support team. This hybrid role involves monitoring network performance, resolving issues, and collaborating with engineers to ensure seamless operations. The ideal candidate will have experience in 1st and 2nd line support, particularly in Data Centre environments, and a strong understanding of routing protocols like BGP. With a commitment to diversity and inclusion, this role offers a competitive salary, generous holiday allowances, and a supportive work environment where your contributions truly matter.

Benefits

25 days holiday

Birthday off

Charity support day off

Performance bonus scheme

Private healthcare

Qualifications

• Experience in 1st / 2nd Line Network Support roles.
• Confidence in using routing protocols, especially BGP.

Responsibilities

• Monitor the network, identify issues, and resolve them remotely.
• Investigate and resolve tickets from managed service agreements.

Skills

1st / 2nd Line Network Support

Data Centre Experience

Routing Protocols (BGP)

Job description

Job Title: NOC Operations Engineer

Location: Hybrid role with a minimum of 3 days per week working from the Irlam or Telford office.

Company Overview: At CityFibre, our goal is to unlock Britain's digital potential by creating a seamless broadband network with gigabit-speed connections for communities. We value our employees' voices, ideas, and impact, and are recognized as a Times Top 50 Employer for Women, endorsed by WORK180, and committed to diversity and inclusion.

What We Offer: Competitive salary based on experience, 25 days’ holiday, a day off on your birthday, a day off for charity support, performance bonus scheme, and private healthcare.

Role Responsibilities:

• Monitor the network, identify issues, and resolve them remotely or by dispatching engineers.
• Investigate and resolve tickets from managed service agreements with business customers via TSC.

Qualifications:

• Experience in a 1st / 2nd Line Network Support role.
• Experience working in Data Centre environments.
• Confidence in using routing protocols, especially BGP.

Our Ideal Candidate: Someone who strives for excellence and is eager to make a difference. If you’re passionate about this role, we want to hear from you.

Diversity & Inclusion: We are committed to providing equal opportunities and fostering an inclusive environment, supporting individuals from all backgrounds, including carers, ethnicity, sexual orientation, religion, age, disability, gender, and gender identity. We also offer training and placement programs for career changers, service leavers, and returning workers.