Operations Engineer

Concept Information Technology; Telford; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an Operations Engineer to support their Transfers Team. This role is critical for maintaining system stability and ensuring live service continuity across key platforms. The ideal candidate will have strong skills in ServiceNow and live service support, alongside a methodical approach to incident resolution. With the requirement for active SC clearance, this position offers a unique opportunity to work on sensitive projects in a dynamic environment. If you are passionate about service excellence and enjoy collaborative problem-solving, this role is perfect for you.

Qualifications

• Experience in live service support and incident management.
• Strong analytical skills for root cause analysis.

Responsibilities

• Deliver live service support with a focus on SLA adherence.
• Investigate incidents and perform root cause analysis.

Skills

ServiceNow

Live Service Support

Incident Resolution

Root Cause Analysis

ITIL Framework

PowerShell scripting

Job Scheduler tools

Splunk

Dynatrace

GitLab

Windows environment experience

Tools

ServiceNow

GitLab

Job description

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Operations Engineer

Location: Telford (Security Clearance: SC required)

Project Duration: 12 May 2025 – 30 June 2027

Role Summary:

Operations Engineer supporting the Transfers Team. Responsible for maintaining system stability, managing incidents, and ensuring live service continuity across key platforms such as EPG/PTX and KANA. This role requires active SC clearance due to the sensitive nature of the work.

Key Responsibilities:

• Delivering live service support with a focus on SLA adherence and high availability.
• Investigating incidents and performing root cause analysis via ServiceNow.
• Conducting daily checks, queue monitoring, and routine operational validation.
• Supporting infrastructure activities including patching and failover processes.
• Assisting with onboarding and providing cross-team support.
• Engaging in workshops, service reviews, and collaborative problem-solving sessions.

Core Skills & Technologies:

• Essential: ServiceNow, Live Service Support, Incident Resolution, Root Cause Analysis
• Desirable: ITIL Framework, PowerShell scripting, Job Scheduler tools, Splunk & Dynatrace for monitoring and diagnostics, GitLab version control, Windows environment experience

Additional Attributes:

• SC clearance required and maintained throughout the role.
• Strong methodical and analytical skills for issue resolution.
• Awareness of business impact and commitment to service excellence.
• AWS Cloud certification beneficial but not mandatory.