24/7 NOC Operations Engineer

CityFibre Limited; Telford; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated 24/7 NOC Operations Engineer to enhance network availability and performance. In this pivotal role, you'll monitor network health, troubleshoot outages, and manage incidents while ensuring top-notch customer service. With a commitment to diversity and inclusion, this company provides a supportive environment where your contributions will make a real difference. Enjoy a competitive salary, shift allowances, and a comprehensive benefits package tailored to support your well-being and career growth. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

25 days annual leave

Day off on birthday

Private medical insurance

Charity support day off

Wellbeing initiatives

Qualifications

• Experience in data centres and 1st/2nd line support.
• Strong troubleshooting and customer service skills.

Responsibilities

• Monitor network performance and resolve issues swiftly.
• Manage incidents and ensure compliance with SLAs.

Skills

Troubleshooting Skills

Customer Service

Network Monitoring

Cisco IOS

IP and BGP

Education

CCNA or equivalent certification

ITIL Foundation or higher qualification

Tools

Cisco MPLS

Juniper/Nokia technologies

Job description

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Job Description

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a 24/7 NOC Operations Engineer

As a 24/7 NOC Operations Engineer, you’ll play a vital role in maximising active network availability and performance for our customers through effective monitoring, troubleshooting, robust change implementation, and optimisation. You’ll ensure seamless incident and service request management while driving continuous improvements and maintaining a high standard of customer service.

You’ll receive a salary of up to £50,000, a shift allowance, a performance-related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

1. Continuously monitor network performance, uptime, and health, identifying and resolving issues swiftly
2. Diagnose, troubleshoot, and resolve network outages and degradations, escalating complex issues where needed
3. Manage incidents and service requests efficiently, ensuring compliance with SLAs and maintaining detailed incident reports
4. Implement approved changes and interventions to maintain network stability and performance
5. Own and manage escalations in coordination with other business teams and third parties, including fault logging and ERS
6. Review and update NOC documentation regularly to ensure knowledge continuity across the team

What you’ll bring to the role

You’ll be a network engineering professional with previous experience in data centres, 1st/2nd line support, and ISP or field environments. You'll also have:

1. Working knowledge of Cisco IOS, IP, BGP, and associated routing protocols
2. Strong troubleshooting skills with a proactive approach to issue resolution
3. Ability to translate technical information for non-technical audiences and provide high-quality customer service
4. Experience maintaining detailed incident reports and working within SLA guidelines
5. Composure and professionalism under pressure with strong organisational skills

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Qualifications

• CCNA or equivalent Juniper/Nokia certification
• ITIL Foundation or higher qualification
• Experience with multi-vendor environments (Juniper/Nokia/Cisco MPLS)
• Exposure to GPON, XGSPON, Ethernet, Firewalls, SoGEA/DSL, and related technologies

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!