24/7 NOC Operations Engineer

CityFibre; Telford; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a 24/7 NOC Operations Engineer, where you will play a vital role in maximizing network availability and performance. This hybrid position offers a balance of home and office working, allowing you to thrive in a supportive environment. You will be responsible for monitoring network health, troubleshooting issues, and ensuring top-notch customer service. With a comprehensive benefits package, including 25 days annual leave and private medical insurance, this role is perfect for a network engineering professional looking to make a significant impact in the digital infrastructure space.

Benefits

25 days annual leave

Private medical insurance

Birthday off

Charity day off

Qualifications

• Experience in data centres and ISP environments.
• Strong troubleshooting skills and ability to manage incidents.

Responsibilities

• Monitor network performance and resolve issues swiftly.
• Manage incidents ensuring compliance with SLAs.

Skills

Cisco IOS

IP

BGP

Troubleshooting

Customer Service

Education

CCNA or equivalent certification

ITIL Foundation or higher qualification

Tools

Juniper

Nokia

Ethernet

Job description

Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2/3 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a 24/7 NOC Operations Engineer

As a 24/7 NOC Operations Engineer, you’ll play a vital role in maximising active network availability and performance for our customers through effective monitoring, troubleshooting, robust change implementation, and optimisation. You’ll ensure seamless incident and service request management while driving continuous improvements and maintaining a high standard of customer service.

You’ll receive a salary of up to £50,000, a shift allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Continuously monitor network performance, uptime, and health, identifying and resolving issues swiftly
• Diagnose, troubleshoot, and resolve network outages and degradations, escalating complex issues where needed
• Manage incidents and service requests efficiently, ensuring compliance with SLAs and maintaining detailed incident reports
• Implement approved changes and interventions to maintain network stability and performance
• Own and manage escalations in coordination with other business teams and third parties, including fault logging and ERS
• Review and update NOC documentation regularly to ensure knowledge continuity across the team

What You’ll Bring To The Role

You’ll be a network engineering professional with previous experience in data centres, 1st/2nd line support, and ISP or field environments. You'll also have:

• Working knowledge of Cisco IOS, IP, BGP, and associated routing protocols
• Strong troubleshooting skills with a proactive approach to issue resolution
• Ability to translate technical information for non-technical audiences and provide high-quality customer service
• Experience maintaining detailed incident reports and working within SLA guidelines
• Composure and professionalism under pressure with strong organisational skills

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What You Can Expect From Us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Qualifications

• CCNA or equivalent Juniper/Nokia certification
• ITIL Foundation or higher qualification
• Experience with multi-vendor environments (Juniper/Nokia/Cisco MPLS)
• Exposure to GPON, XGSPON, Ethernet, Firewalls, SoGEA/DSL, and related technologies

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!