NOC Engineer (24x7) – GPU AI Compute Infra

Era4; West of England; Presencial; GBP 32 000 - 52 000; Tempo integral

Resumo da oferta

Era4 is building a national AI infrastructure platform in the UK, centered on renewable-powered data-centre operations. We seek multiple 24x7 NOC Engineers to act as the first technical response for infrastructure alerts, incidents, and service requests at our Bristol-area site.

You'll monitor GPU infrastructure, triage incidents, document actions, and coordinate with engineering, field teams and vendors. The role suits candidates with NOC, data-centre or technical operations experience and the

Qualificações

• Experience in a NOC or data-centre operations.
• Exposure to ITIL or service management practices.
• Familiarity with hardware troubleshooting and racking.

Responsabilidades

• 24x7 support of Era4's GPU infrastructure.
• Monitor network, power, environmental, server, GPU and alarms; respond within SLA.
• Perform initial troubleshooting and incident triage; escalate to engineering, field ops, or vendors as needed.
• Create, own, and progress tickets through resolution with accurate documentation.
• Coordinate site access, dispatch requests, and maintenance windows with Smart Hands/field engineering providers.
• Manage shift handovers, monitor shared inboxes/comms channels, and keep knowledge articles current.
• Support outage management and root cause analysis; feed into continuous improvement.
• Escalate customer‑facing incidents in line with SLA schedules and criticality matrix.
• Maintain physical security and safety procedures during any hands‑on/rack‑level tasks.

Conhecimentos

24x7 shift

NOC experience

ITSM tools

Linux admin

Datacentre infra

Ferramentas

HaloITSM

ServiceNow

Jira Service Management

FreshService

Descrição da oferta de emprego

Era4 is building a national AI infrastructure platform in the UK, centered on renewable-powered data-centre operations. We seek multiple 24x7 NOC Engineers to act as the first technical response for infrastructure alerts, incidents, and service requests at our Bristol-area site.

You'll monitor GPU infrastructure, triage incidents, document actions, and coordinate with engineering, field teams and vendors. The role suits candidates with NOC, data-centre or technical operations experience and the