NOC Engineer: AI Infra & GPU HPC (24x7)

Hamilton Barnes; West of England; On-site; GBP 30,000 - 50,000; Full time

Job summary

Hamilton Barnes is recruiting for a 24x7 NOC engineer to join a fast-growing renewable energy-powered AI infrastructure and data-centre developer. You will be the first point of technical response for infrastructure alerts, incidents and service requests, helping keep GPU and data-centre services stable as the estate expands.

Based near Bristol, you will manage shifts, perform initial triage, escalate where required, document tickets and drive continuous improvement across monitoring, escalation

Qualifications

• Experience in a NOC or 1st/2nd line support role.
• Strong network triage and escalation skills with Linux experience.
• Familiar with data-centre hardware troubleshooting.

Responsibilities

• Provide 24x7 first and second-line support across network, power, environmental, server and GPU infrastructure alerts, responding within SLA.
• Perform initial troubleshooting and incident triage, escalating clearly to engineering, field operations, Smart Hands providers or vendors when required.
• Create, own and progress tickets through to resolution with accurate documentation.
• Coordinate site access, dispatch requests and maintenance windows with Smart Hands and field engineering providers.
• Manage shift handovers, monitor shared inboxes and communication channels, and keep knowledge articles current.
• Support outage management and root cause analysis, feeding into continuous improvement.
• Maintain physical security and safety procedures during any hands-on or rack-level tasks.

Skills

NOC experience

Network troubleshooting

Linux administration

Data-centre hardware

Tools

HaloITSM

ServiceNow

Jira Service Management

FreshService

Job description

Hamilton Barnes is recruiting for a 24x7 NOC engineer to join a fast-growing renewable energy-powered AI infrastructure and data-centre developer. You will be the first point of technical response for infrastructure alerts, incidents and service requests, helping keep GPU and data-centre services stable as the estate expands.

Based near Bristol, you will manage shifts, perform initial triage, escalate where required, document tickets and drive continuous improvement across monitoring, escalation