NOC Engineer (24x7)

Era4; West of England; Presencial; GBP 32 000 - 52 000; Tempo integral

Resumo da oferta

Era4 is building a national AI infrastructure platform in the UK, centered on renewable-powered data-centre operations. We seek multiple 24x7 NOC Engineers to act as the first technical response for infrastructure alerts, incidents, and service requests at our Bristol-area site.

You'll monitor GPU infrastructure, triage incidents, document actions, and coordinate with engineering, field teams and vendors. The role suits candidates with NOC, data-centre or technical operations experience and the

Qualificações

• Experience in a NOC or data-centre operations.
• Exposure to ITIL or service management practices.
• Familiarity with hardware troubleshooting and racking.

Responsabilidades

• 24x7 support of Era4's GPU infrastructure.
• Monitor network, power, environmental, server, GPU and alarms; respond within SLA.
• Perform initial troubleshooting and incident triage; escalate to engineering, field ops, or vendors as needed.
• Create, own, and progress tickets through resolution with accurate documentation.
• Coordinate site access, dispatch requests, and maintenance windows with Smart Hands/field engineering providers.
• Manage shift handovers, monitor shared inboxes/comms channels, and keep knowledge articles current.
• Support outage management and root cause analysis; feed into continuous improvement.
• Escalate customer‑facing incidents in line with SLA schedules and criticality matrix.
• Maintain physical security and safety procedures during any hands‑on/rack‑level tasks.

Conhecimentos

24x7 shift

NOC experience

ITSM tools

Linux admin

Datacentre infra

Ferramentas

HaloITSM

ServiceNow

Jira Service Management

FreshService

Descrição da oferta de emprego

Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data‑centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public‑sector organisations

Must hold a full UK driving licence and be located close to Bristol or surrounding area due to onsite requirements.

Ability to achieve Security Clearance. (Won't be immediate request but within the next 12 months).

Role Summary

We are looking for various 24x7 NOC Engineers to join our Operations Centre. You’ll be the first point of technical response for infrastructure alerts, incidents, and service requests, helping to keep customer‑facing services stable and well‑supported.

You will monitor infrastructure alerts, respond within SLA, perform initial troubleshooting and incident triage, own tickets through to resolution, and re‑raise clearly to engineering, field operations, Smart Hands providers or vendors when required.

This role is suited to someone with experience in a NOC, data‑centre operations, infrastructure support, managed services, field engineering or technical operations environment who is comfortable working independently on a 24x7 shift pattern.

Key Responsibilities

• 24x7 support of Era4's GPU infrastructure.
• Monitor network, power, environmental, server, GPU and alarms; respond within SLA.
• Perform initial troubleshooting and incident triage; escalate to engineering, field ops, or vendors as needed.
• Create, own, and progress tickets through resolution with accurate documentation.
• Coordinate site access, dispatch requests, and maintenance windows with Smart Hands/field engineering providers.
• Manage shift handovers, monitor shared inboxes/comms channels, and keep knowledge articles current.
• Support outage management and root cause analysis; feed into continuous improvement.
• Escalate customer‑facing incidents in line with SLA schedules and criticality matrix.
• Maintain physical security and safety procedures during any hands‑on/rack‑level tasks.

Essential Experience

• Comfortable working in a 24x7 shift‑based operations environment.
• Previous experience in a NOC, infrastructure support, managed services, or technical support environment.
• Exposure to datacentre infrastructure support (Network, Compute, Storage, GPU, Software)
• Experience using an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService or similar.
• Familiarity with data centre hardware troubleshooting (racking, cabling, power/cooling basics).
• Linux systems administration knowledge.

One Or More Desirable

• Experience / Interest in AI infrastructure, data centres, HPC or GPU environments.
• Exposure to Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch or similar.
• Basic Bash or Python scripting.
• ITIL awareness a plus, given the wider service delivery framework
• Experience in cloud, hosting, data centre, MSP, or infrastructure operations.

Why Join Era4

You’ll be joining a mission‑driven start‑up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next‑generation company operates at scale.

Diversity & Inclusion

Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.