NOC Operations Team Lead – 24/7 Incident & Performance

neosnetworks; Langstone; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Neos Networks is seeking a Network Operations Team Leader to provide day-to-day leadership of our Network Operations Centre within a 24x7 environment. You will lead 4 shift teams, manage escalations, support major incidents and drive continuous improvement across processes.

You will develop people, drive performance, and deliver excellent customer outcomes while shaping the future of the NOC. The role offers hybrid working with a base Havant Office and a comprehensive benefits package.

Qualifications

• Experience leading a Network Operations Centre in a 24x7 environment.
• Proven ability to manage incidents, escalations and priorities.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead 24/7 NOC shift teams to deliver service excellence.
• Manage customer and operational escalations and major incidents.
• Drive incident resolution performance and root-cause analysis.
• Coach, develop and performance-manage team members.
• Oversee staffing, rotas, holidays and resource allocation.
• Build relationships across Operations, Engineering and suppliers.
• Identify and implement process improvements.
• Deputise for Senior Network Operations Manager when required.

Skills

NOC leadership

Incident management

Telecoms knowledge

Stakeholder management

Coaching & mentoring

Staffing & scheduling

Service operations

Job description

Neos Networks is seeking a Network Operations Team Leader to provide day-to-day leadership of our Network Operations Centre within a 24x7 environment. You will lead 4 shift teams, manage escalations, support major incidents and drive continuous improvement across processes.

You will develop people, drive performance, and deliver excellent customer outcomes while shaping the future of the NOC. The role offers hybrid working with a base Havant Office and a comprehensive benefits package.