Nights Keyholder – Gaming Venue with Great Benefits

MERKUR Casino UK; Southgate; Remote; GBP 19,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Night Keyholder at Southgate to manage opening, trading and closing of the venue in the Venue Manager’s absence. The role emphasizes excellent customer service and maintaining a welcoming gaming environment.

You will handle cash, support team training, and ensure compliance with health and safety standards while working on a rota including weekends and bank holidays. A strong commitment to responsible gambling is expected.

Qualifications

• Experience in a similar role in retail, hospitality or gambling.
• Willing to learn and progress; support training of others.
• Be a role model for the team; strong cash handling skills.

Responsibilities

• Open, trade and close the venue in the absence of the Venue Manager/Assistant Manager.
• Maintain high housekeeping standards of gaming equipment, floors, walls and surfaces.
• Issue customers with change and manage floats according to procedures.
• Assist with bingo, catering or other duties as required by the Venue/Duty Manager.
• Payout for machine faults when authorised by the Venue/Duty Manager.
• Monitor customer behaviour and report suspicious or disruptive activity to management.
• Follow health and safety procedures and report hazards to the Venue Manager.
• Assist with any administration to ensure 100% accuracy.
• Support promotions to run smoothly and deliver customer delight.
• Handle customer complaints promptly and escalate when needed.
• Maintain high personal presentation and adhere to dress code.
• Promote Responsible Gambling awareness and procedures.

Skills

Communication skills

People skills

Cash handling

Team player

Flexible schedule

Customer service

Job description

MERKUR Slots is seeking a Night Keyholder at Southgate to manage opening, trading and closing of the venue in the Venue Manager’s absence. The role emphasizes excellent customer service and maintaining a welcoming gaming environment.

You will handle cash, support team training, and ensure compliance with health and safety standards while working on a rota including weekends and bank holidays. A strong commitment to responsible gambling is expected.