Nightshift Administrator - Fixed Term Client Services · Billericay ·

UKund Control; Billericay; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Recognition schemes

Private GP service

Life insurance

Subsidised gym membership

Holiday buy scheme

Job summary

Ground Control is seeking a Nightshift Administrator in Billericay for a fixed-term maternity cover of approximately three months, working 10-hour night shifts on a 4-on, 4-off rota within a 24/7 Winter Maintenance operation. You will support operational delivery, manage communications and ensure information is processed accurately.

You will handle overnight support for teams, customers and stakeholders, prioritise queries, track requests and contribute to continuous improvement across the

Qualifications

• Experience in administration, coordination, customer service or operational support in a fast-paced environment.
• Strong stakeholder management with ability to build relationships with colleagues, customers and partners.
• Excellent organisational skills with ability to prioritise tasks under pressure.
• Proactive and solutions-focused with decision-making ownership.

Responsibilities

• Act as the first point of contact for internal and external enquiries, providing timely support and ensuring stakeholders receive accurate information.
• Support operational teams in real time throughout the night, helping services run smoothly and resolving issues quickly.
• Manage reactive requests and additional works, ensuring they are raised, tracked and completed.
• Monitor operational activity and KPI information, identifying trends and supporting improvements.
• Take ownership of team inboxes and systems, prioritising queries and responding within timescales.
• Escalate issues promptly to address operational, customer or service concerns.
• Raise and manage Health & Safety reports to support compliance and safe working practices.
• Support projects, audits and wider initiatives, maintaining data accuracy and driving improvements.

Skills

Administration

Coordination

Customer service

Stakeholder management

Organisational skills

Communication

Tools

Outlook

Excel

Teams

Job description

Nightshift Administrator

Location: Billericay / Flexible

Salary: Competitive

Contract Type: Fixed Term Contract - 7 Months

Working Hours: 10-hour night shifts on a 4-on, 4-off rota, operating across a 7-day service

Keep operations moving. Solve problems in real time. Make a difference when it matters most.

You thrive in a fast-paced environment where no two nights are the same. You're organised, calm under pressure, and take pride in being the person others rely on when they need support. Whether it's coordinating urgent requests, helping operational teams or ensuring important information reaches the right people, you enjoy keeping things running smoothly and finding solutions when challenges arise.

At Ground Control, our Winter Maintenance operation runs around the clock to support clients when they need us most. We're looking for a Nightshift Administrator to join us on a fixed-term basis, providing maternity cover for approximately three months. Working 10-hour night shifts on a 4-on, 4-off rota, you'll play an important role in supporting operational delivery, managing key communications and ensuring critical information is processed accurately and efficiently. You'll have the trust to take ownership, make decisions and help maintain the high standards our clients expect.

What you'll do:

In this role, you'll provide vital overnight support to operational teams, customers and stakeholders, helping to keep our Winter Maintenance services running safely and efficiently.

• Act as the first point of contact for internal and external enquiries, providing timely support and ensuring stakeholders receive accurate information when they need it.

• Support operational teams in real time throughout the night, helping services run smoothly and ensuring issues are resolved quickly and effectively.

• Manage reactive requests and additional works, ensuring they are raised correctly, tracked accurately and progressed through to completion.

• Monitor operational activity and key performance information, identifying trends and supporting continuous improvement across the service.

• Take shared ownership of team inboxes and systems, ensuring queries are prioritised, allocated appropriately and responded to within required timescales.

• Identify issues requiring escalation and take prompt action to ensure operational, customer or service concerns are addressed effectively.

• Raise and manage Health & Safety reports where required, supporting compliance and promoting safe working practices across operations.

• Support projects, audits and wider business initiatives, helping maintain accurate data and contributing to service improvements across the department.

What you'll get:

• The opportunity to play a key role in a business delivering critical services around the clock.

• A position where your contribution directly supports operational performance and customer satisfaction.

• The autonomy to manage priorities, solve problems and take ownership of important processes.

• Exposure to a wide range of operational activities, providing valuable experience and development opportunities.

• Support from an experienced, collaborative team that values teamwork, trust and continuous improvement.

• The opportunity to contribute to projects and improvements that create lasting operational benefits.

What we're looking for:

• Experience in an administration, coordination, customer service or operational support role within a fast-paced environment.

• Strong stakeholder management skills with the ability to build positive relationships with colleagues, customers and external partners.

• Excellent organisational skills with the ability to prioritise competing tasks and maintain accuracy under pressure.

• A proactive and solutions-focused approach, with the confidence to make decisions and take ownership of outcomes.

• Strong written and verbal communication skills, delivering a professional and customer-focused service.

• Experience using Microsoft Office applications, including Outlook, Excel and Teams.

• A resilient and adaptable individual who performs well in a busy operational environment.

• Experience within Winter Maintenance, Grounds Maintenance, facilities services or similar operational environments would be advantageous.

• Previous experience supporting projects, audits or performance reporting would be beneficial.

• Comfortable working 10-hour night shifts on a 4-on, 4-off rota as part of a 24/7 operational service.

Benefits:

• Competitive salary – aligned with your skills and experience

• Pension scheme – helping you plan for the future

• Recognition schemes – celebrating and rewarding great work

• Private GP service – fast, convenient access to medical support

• Life insurance – providing added peace of mind

• Subsidised gym membership – supporting your health and wellbeing

• Holiday buy scheme – purchase up to 5 additional days of annual leave

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #maittr