Nights Supervisor

TN United Kingdom; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player seeks a vibrant and creative receptionist to join their dynamic team in London. This role is pivotal in delivering exceptional guest experiences, ensuring smooth arrivals and departures, and embodying the brand's ethos. You'll be the first point of contact for guests, providing them with local insights and recommendations while maximizing revenue through upselling. If you have a warm demeanor, excellent communication skills, and a passion for hospitality, this is your chance to shine in a fun and engaging environment that values people at its core.

Benefits

Employee and Friends & Family Discounts

Free Meals on Duty

Wellbeing Days

F&B Discounts up to 50%

Uniform Provided

Continuous Learning & Development Opportunities

Qualifications

• Experience in a similar role, preferably in a 4* environment.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Provide a great guest experience during arrival and departure.
• Handle payment transactions and assist guests during their stay.
• Maximize revenue opportunities through upselling.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Education

Experience in Hospitality

Experience in a 4* Environment

Job description

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Salary: Up to £30,000+ Room Service Charge*

All the perks you deserve:

• Specific monetary incentive schemes for upselling from the day you start!
• Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels & our growing Cycas Hospitality Hotels worldwide.
• Free Meals on duty
• Fun wellbeing days and employee engagement calendars
• F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
• *Recruit a friend scheme - £350
• Uniform Provided.
• Continuous Learning & Development opportunities with a personalised development plan

About Hyatt Place - London City East

The280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.

How will you shine!

The Front Office Team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make them stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

• Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
• Becoming a brand ambassador, embodying the ethos and culture values.
• Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.
• Ensuring that all guests have the appropriate credit facilities established.
• Handling all payment transactions and billing
• Assisting guests during their stay and handling guest needs
• Maximising revenue opportunities through up selling
• Providing all required information about the Hotel, available services, and facilities.

What are we looking for?

We are looking for a fun and creative team player. Ideally you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for all guests, you will have a warm, people-oriented demeanour, a team-first attitude, Positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, the ability to stand, sit or walk for extended periods of time across a work shift.

INTERESTED: take your next steps, apply today, and start your journey with Cycas Hospitality and Hyatt Hotels (Conditions apply).

* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata basis. *Service charge terms and conditions apply.

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom. ***