Assistant Costa Store Manager

Hilton Worldwide, Inc.; London; On-site; GBP 31,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Restaurant Manager to oversee Food and Beverage operations. This role emphasizes high-quality service, staff training, and adherence to brand standards. With a commitment to inclusivity and personal development, this position offers a unique opportunity to grow your career in a supportive environment. Join a team that values every role in creating unforgettable guest experiences, and enjoy a range of perks including a competitive salary, career growth opportunities, and generous holiday allowance. If you have a passion for hospitality and a knack for leadership, this role is perfect for you.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Guest Experience Day after passing probation

Modern and inclusive Team Member areas

Qualifications

• Experience in a supervisory role within the hospitality industry.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee all Food and Beverage operations ensuring high standards.
• Train staff and ensure adherence to brand standards.
• Manage team performance and meet revenue targets.

Skills

Customer Service Experience

Leadership Skills

Interpersonal Skills

Communication Skills

Resilience

Job description

Job Description - Assistant Restaurant Manager (HOT0BJ29)

Job Number:

HOT0BJ29

Work Locations

Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With comprehensive training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

Please note: This is a maternity cover, ending on 21/12/2025.

A WORLD OF REWARDS

• Yearly Salary of £31,000
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out more at https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after passing probation
• Modern and inclusive Team Member areas

An Assistant Costa Store Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting, and Kitchens, ensuring high standards of quality and service.

Responsibilities include maintaining effective service with emphasis on high quality, efficient service, and adherence to Costa Brand Standards.

Ensure guest service standards are set, implemented, monitored, and evaluated via Costa NPS and Costa Check.

Set up the outlet according to predetermined standards, comply with licensing regulations, and conduct staff training sessions accordingly.

Demonstrate comprehensive knowledge of all beverages served, how they are prepared and presented, and ensure staff are trained accordingly.

Ensure all team members are impeccably presented and adhere to uniform standards.

Assist the F&B Manager in evaluating team performance, conducting appraisals, and providing feedback.

Manage staff shortages and report absences as per procedures.

Ensure proper delegation and administrative procedures are followed.

Work with the Food and Beverage Manager to carry out stock takes and maintain cost control targets.

Meet or exceed monthly revenue targets.

What are we looking for?

• Customer Service experience in supervisory or higher capacity
• A warm personality, attentive, and smartly presented
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal, and communication skills
• Accountable and resilient

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one side of the story. We recognize that creating unforgettable guest experiences involves many roles, and behind every job is an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.