Nights Supervisor

Atlas Hotels; City of Edinburgh; In loco; GBP 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Room discount for staff

Food discount on shift

Annual bonus after 2 years

Holiday allowance increases with years

Friends & Family discount

Pension scheme

Wellbeing and health plan

Employee referral bonus

Descrizione del lavoro

Atlas Hotels is seeking a Nights Supervisor to lead a guest-focused team across our Edinburgh properties. You will coach team members, coordinate night-time operations, and step in as Nights Team Leader when needed to ensure smooth service throughout the night.

The role involves checking guests in/out, supporting bar and kitchen preparations for breakfast, and performing night audits to safeguard guests and property. A positive, calm approach under pressure is essential.

Competenze

• Experience leading a team in a customer service environment.
• Able to supervise at night and coordinate shifting teams.
• 18+ to operate bar service and related duties.

Mansioni

• Provide a warm Atlas welcome to guests and new staff.
• Ensure team members are in the right place at the right time and coach them as needed.
• Act as the Nights Team Leader in its absence, guiding staff under pressure.
• Manage guest check-in/check-out, bar service, kitchen prep for breakfast, and meeting room set-ups.
• Conduct night audits and corridor checks to ensure safety and guest well-being through the night.

Conoscenze

Leadership

Customer service

Night audit

Descrizione del lavoro

Atlas Hotelsis hiring a Nights Supervisorright now!

Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused teams we can teach you all you need to know!Our hotels offer enjoyable job roles with a huge amount of variety day to day.

Benefits include:

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
• Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
• A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto-enrolment pension scheme through The People's Pension
• Employee referral programme paying out £250 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift

So what does a Nights Supervisor do?

• Providing a warm ‘Atlas welcome’ to guests and new employees will be at the heart of what you do
• You’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriously
• In the absence of the Nights Team Leader, you’ll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressure
• Want some variety? No day (or night!) is the same in our hotels. You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over), cooking food in the kitchen ready for breakfast service or setting up our meeting rooms
• You will undertake night audits and corridor checks to make sure everyone in our hotels are safe and well looked after through the night

Atlas Hotelsare Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at [e-mail] to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.