Nights Service Delivery Shift Leader

JR United Kingdom; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the air and travel services sector is seeking a Nights Service Delivery Shift Leader in Glasgow. The role involves ensuring compliance with daily work schedules, managing a team effectively, and maintaining high customer service standards. Candidates should have airline security knowledge, understand health and safety regulations, and possess strong people management skills. This position requires a methodical approach and effective communication at all levels. If you are ready for a challenging night shift role, we encourage you to apply!

Qualifications

• Experience in managing performance issues and absence management.
• Ability to communicate effectively at all levels.

Responsibilities

• Ensure work is completed according to daily schedule and costs.
• Manage roster effectively and maintain customer service standards.
• Carry out daily compliance checks and communicate issues.

Skills

Current Airline Security knowledge

Health and safety regulations understanding

Food Hygiene understanding

People management experience

Planning and organizing

Attention to detail

Communication Skills

Operational Management Systems understanding

Methodical approach

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Nights Service Delivery Shift Leader, glasgow

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Client:

dnata Catering UK

Location:

glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Overview of the Company

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

Purpose of the role:

To be an active team member, ensuring that all work is complete according to Daily Work Schedule and that all information received is communicated to the right people in a timely manner and all Compliance standards met. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

Some of the key responsibilities for this role are:

• To ensure work is completed according to daily work schedule and all costs are within agreed targets
• Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Leader/Team Manager
• Managing the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs.
• Ensuring team members carry out duties in line with work schedule
• Ensure standards of external and internal customer service are met.
• Dealing with all issues or customer requests in a timely manner, highlighting matters which cannot be resolved to the relevant manager
• Carrying out Daily Compliance checks and issues communicated appropriately
• Ensuring Housekeeping Activities are Undertaken by Team Members.
• Checking Vehicle Daily Sheets and reporting any defects to the Shift Leader/ Team Manager
• Carrying out monitoring and highlight issues accordingly
• Being Familiar with all Fire Procedures within unit as instructed through fire training
• Adhering to security regulation and ensuring security Instructions and procedures are followed
• Ensuring Food and personal Hygiene Procedures are followed at all times
• Ensure training need are identified and highlighted to the relevant Shift Leader/ Team Manager
• Carrying out Daily/ Weekly Team Briefings ensuring issues raised are communicated to your manager

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What skills and experience do we need from you?

• Current Airline Security knowledge
• An understanding of health and safety regulations in relation to operations
• An understanding of Food Hygiene in relation to operations.
• Computer literate – Microsoft Outlook, Word and Excel, basic level of competence
• Evidenced people management experience e.g. dealing with performance issues, holidays, and absence management.
• Ability to plan, organise and delegate
• Attention to detail and accuracy
• Communication Skills – must be able to communicate at all levels
• Understanding of Operational Management Systems
• Must be methodical, and logical in their approach to work

Important to note that this role is based on nights shift, so please consider this before applying.

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!