Nights Service Delivery Shift Leader

dnata; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in air and travel services is seeking a Nights Service Delivery Shift Leader. This role focuses on ensuring operational efficiency, managing schedules, and maintaining high standards of customer service. Ideal candidates will have strong communication skills and experience in people management. The position requires adherence to safety and hygiene standards and offers an opportunity to lead a dedicated team.

Qualifications

• Experience in people management, including performance and absence management.
• Ability to plan, organize, and delegate effectively.

Responsibilities

• Ensure work is completed as per schedule and budget targets.
• Manage shift rosters effectively while controlling costs.
• Conduct daily compliance checks and communicate issues.

Skills

Knowledge of airline security protocols

Understanding of health and safety regulations

Knowledge of food hygiene standards

Attention to detail

Excellent communication skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Overview of the Company

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. We are committed to supporting the entire travel experience. Our Catering and Retail division is a leading in-flight hospitality provider, delivering culinary services and innovative products to enhance passenger experiences.

Purpose of the Role

To be an active team member, ensuring all work is completed according to the Daily Work Schedule, all received information is communicated timely, and all Compliance standards are met. To maintain an effective and productive team focused on results and developing customer relationships.

Key Responsibilities

• Ensure work is completed as per schedule and within budget targets.
• Manage the work schedule, taking corrective actions as needed and highlighting ongoing issues to supervisors.
• Manage shift rosters effectively, maintaining schedule adherence while controlling costs.
• Ensure team members perform duties according to the work schedule.
• Maintain high standards of external and internal customer service.
• Address customer issues promptly, escalating unresolved matters appropriately.
• Conduct daily compliance checks and communicate issues.
• Oversee housekeeping activities by team members.
• Check vehicle daily sheets and report defects.
• Monitor operations and escalate issues.
• Be familiar with fire procedures through training.
• Follow security regulations and procedures.
• Adhere to food safety and personal hygiene standards.
• Identify training needs and communicate them to management.
• Lead daily/weekly team briefings, communicating issues to management.

This list is not exhaustive; responsibilities may vary based on location or role complexity.

Skills and Experience Needed

• Knowledge of airline security protocols.
• Understanding of health and safety regulations related to operations.
• Knowledge of food hygiene standards.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience in people management, including performance, holiday, and absence management.
• Ability to plan, organize, and delegate effectively.
• Attention to detail and accuracy.
• Excellent communication skills at all levels.
• Understanding of operational management systems.
• Methodical and logical approach to work.

Note: This role is night shift-based; please consider this before applying.

If your skills and experience match our requirements, we encourage you to apply. We look forward to hearing from you!