Night Guest Experience Specialist

Holiday Inn Lincoln; Lincoln; Presencial; GBP 21.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Discounts on hotel stays

Free access to gym and leisure

Wellbeing support 24/7

Resumo da vaga

Kew Green Hotels is seeking a Nights Guest Service Assistant to support overnight operations at our Lincoln property. You will welcome late arrivals, assist guests discreetly in reception, provide drinks from the residents’ bar, and prepare meals from the 24-hour menu to ensure a smooth night shift.

Reporting to the Nights Guest Service Manager, you will help maintain brand standards, safety and guest satisfaction, and assist with the night audit and post-shift setup.

Qualificações

• Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service.
• You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
• Comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution-focused, particularly during quieter overnight periods.

Responsabilidades

• Building strong relationships with guests, adapting your approach to meet individual needs.
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation.
• Providing drinks service on our residents’ bar.
• Preparing and delivering food from our 24 hour menu for guests arriving through the night.
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression.
• Completing any cleaning and set up required to ensure the hotel is ready for the next day.
• Supporting the night audit process.
• Ensuring fire and safety requirements are met.
• Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Descrição da vaga

Kew Green Hotels is seeking a Nights Guest Service Assistant to support overnight operations at our Lincoln property. You will welcome late arrivals, assist guests discreetly in reception, provide drinks from the residents’ bar, and prepare meals from the 24-hour menu to ensure a smooth night shift.

Reporting to the Nights Guest Service Manager, you will help maintain brand standards, safety and guest satisfaction, and assist with the night audit and post-shift setup.