Nights Front Desk & Guest Service Pro

Aimbridge; Birmingham; Hybrid; GBP 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Staff parking

Employee assistance programme

Paid breaks

Career development opportunities

Gym access

Night shift allowance

Zusammenfassung

Aimbridge Hospitality EMEA are seeking a Nights Guest Service Assistant to deliver first-class service at the front desk, checking guests in and out, handling inquiries and bookings, and keeping the reception area tidy.

You will support night-time operations across food & beverage, maintenance and other departments, bringing strong communication and teamwork to a dynamic hospitality team. Applicants must be 18+ and ready to grow with a global brand.

Qualifikationen

• Attention to detail to ensure guest rooms and common areas are clean and well-maintained.
• Excellent verbal and written communication to interact with guests and colleagues.
• Friendly, professional approach to handling guest inquiries and complaints.
• Strong organisational skills to manage reservations and keep the workspace orderly.
• Basic computer skills (Microsoft Office, email, internet) with experience in hotel management software such as Opera or Fidelio preferred.

Aufgaben

• Check guests in and out and handle inquiries and reservations.
• Maintain a clean and organised front desk area and support night-time operations.
• Assist other departments (F&B, maintenance) to deliver high-quality guest service.
• Contribute to creating a first-class, enjoyable and comfortable stay for guests.

Kenntnisse

Attention to detail

Communication skills

Customer service

Organisational skills

Technical skills

Tools

Opera

Fidelio

Jobbeschreibung

Aimbridge Hospitality EMEA are seeking a Nights Guest Service Assistant to deliver first-class service at the front desk, checking guests in and out, handling inquiries and bookings, and keeping the reception area tidy.

You will support night-time operations across food & beverage, maintenance and other departments, bringing strong communication and teamwork to a dynamic hospitality team. Applicants must be 18+ and ready to grow with a global brand.