Nights Guest Service Assistant

Aimbridge EMEA; Birmingham; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Hotel discounts

Staff parking

Employee assistance programme

Paid breaks

Career development opportunities

Gym access

Night shift allowance

Job summary

Aimbridge Hospitality EMEA are seeking a Nights Guest Service Assistant to deliver first-class service at the front desk, checking guests in and out, handling inquiries and bookings, and keeping the reception area tidy.

You will support night-time operations across food & beverage, maintenance and other departments, bringing strong communication and teamwork to a dynamic hospitality team. Applicants must be 18+ and ready to grow with a global brand.

Qualifications

• Attention to detail to ensure guest rooms and common areas are clean and well-maintained.
• Excellent verbal and written communication to interact with guests and colleagues.
• Friendly, professional approach to handling guest inquiries and complaints.
• Strong organisational skills to manage reservations and keep the workspace orderly.
• Basic computer skills (Microsoft Office, email, internet) with experience in hotel management software such as Opera or Fidelio preferred.

Responsibilities

• Check guests in and out and handle inquiries and reservations.
• Maintain a clean and organised front desk area and support night-time operations.
• Assist other departments (F&B, maintenance) to deliver high-quality guest service.
• Contribute to creating a first-class, enjoyable and comfortable stay for guests.

Skills

Attention to detail

Communication skills

Customer service

Organisational skills

Technical skills

Tools

Opera

Fidelio

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking whilst on shift

A day in the life of…

As our Nights Guest Service Assistant you'll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You'll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

**Please note that we will only be accepting applicants who are age 18 or above for this role**

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'