Nights Front Desk Agent

LGH Hotels Management Ltd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing resources

Free meals on duty

Job summary

LGH Hotels Management is looking for a Night Front Desk Agent to be the face of the hotel during the twilight hours in London. You will manage late check-ins and early departures, ensuring guests feel safe, seen, and supported around the clock.

This role requires a guest-first mindset, professional presence, and the ability to coordinate with housekeeping, security, and morning teams to ensure seamless transitions.

Qualifications

• Guest-first mindset with professional presence.
• Strong attention to detail and communication skills.
• Confidence with hotel systems and basic financial procedures.

Responsibilities

• Welcome and assist guests with check-ins, check-outs, and overnight requests.
• Monitor the lobby and front-of-house areas, ensuring calm and security.
• Handle night audit procedures and prepare reports for the morning team.
• Respond to guest queries with professionalism and warmth.
• Liaise with housekeeping, security, and early-morning teams to ensure seamless transitions.

Skills

Guest service

Night audit

Hotel systems

Job description

Your RoleAs a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. From late check-ins to early departures, you’ll ensure every guest feels safe, seen, and supported—no matter the hour.

The Sanderson by Morgans OriginalThe OpportunityYour RoleAs a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. From late check-ins to early departures, you’ll ensure every guest feels safe, seen, and supported—no matter the hour.What You’ll Be Doing

• Welcome and assist guests with check-ins, check-outs, and overnight requests.
• Monitor the lobby and front-of-house areas, ensuring calm and security.
• Handle night audit procedures and prepare reports for the morning team.
• Respond to guest queries with professionalism and warmth.
• Liaise with housekeeping, security, and early-morning teams to ensure seamless transitions.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous front desk or night audit experience, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional presence.
• Strong attention to detail and excellent communication skills.
• Confidence with hotel systems and basic financial procedures.
• Flexibility to work overnight shifts, weekends, and holidays.

Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.About UsLooking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.