Night Assistant Front Office Manager

St Martins Lane Hotel; Greater London; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Counseling sessions

Cycle to work

Free meals on duty

Job summary

St Martins Lane Hotel in London is seeking a proactive Night Assistant Front Office Manager to lead our overnight front-of-house operations with calm and confident supervision. You will partner closely with the Night Manager to ensure smooth, guest-centric service during the night hours.

Ideal candidates bring experience in luxury hotel front office, strong communication, and the ability to manage overnight teams, incidents, and night audit tasks.

Qualifications

• Previous front office or supervisory experience in luxury or lifestyle hotels.
• Guest-first mindset with professional demeanor.
• Strong communication, problem-solving, and organizational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays.

Responsibilities

• Oversee front office operations during the night shift alongside the Night Manager.
• Lead and motivate the night team including reception, concierge, and security.
• Handle late check-ins, early departures, and guest requests with warmth.
• Assist with night audit procedures and prepare reports for morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure public areas remain secure, clean, and guest-ready.

Skills

Front office experience

Supervisory role

Guest-focused service

Communication skills

Problem-solving

Night audit procedures

Hotel systems familiarity

Overnight shifts flexibility

Night shift leadership

Tools

Hotel systems

Night audit software

Job description

When the city sleeps, our hotel stays quietly alive - welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We’re looking for a poised and proactive Night Assistant Front Office Manager to help lead our front-of-house operations through the twilight hours.

Your Role

As Night Assistant Front Office Manager, you’ll be the right hand to the Night Manager and a guiding presence for the overnight team. You’ll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence - no matter the hour.

What You’ll Be Doing

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check-ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest-ready.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional demeanour.
• Strong communication, problem-solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.