Assistant Front Office Manager

St Martins Lane Hotel; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Bedroom rate discounts

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Cycle to work

Wellbeing resources

Free meals on duty

Job summary

St Martins Lane Hotel in Covent Garden, London, seeks an Assistant Front Office Manager to lead the front desk and guest services with poise and warmth. You will partner with the Front Office Manager and ensure seamless guest journeys from check-in to farewell, upholding luxury standards and personal touches.

Ideal candidates bring supervisory luxury-hotel experience, a guest-first mindset, strong leadership, and flexibility for shifts and events.

Qualifications

• Previous supervisory/assistant management experience in a luxury hotel.
• Guest-first mindset with calm, confident problem-solving.

Responsibilities

• Lead and support the front office team across reception, concierge, and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalations with confidence, empathy, and a solutions-first mindset.
• Coach and develop team members to deliver service with personality and polish.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
• Step up as acting manager when needed — because you’ve got the poise and the plan.
• Free meals on duty and other staff benefits mentioned.

Skills

Leadership

Staff supervision

Communication

Organisational skills

Guest service

Job description

At our 5-star lifestyle hotel, the lobby is more than a space—it’s a stage. First impressions matter, and we’re looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.

Your Role

As Assistant Front Office Manager, you’ll be the right hand to our Front Office Manager and the heartbeat of our guest journey. From check-in to fond farewell, you’ll ensure every moment is seamless, stylish, and sincerely warm.

What You’ll Be Doing

• Lead and support the front office team across reception, concierge, and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalations with confidence, empathy, and a solutions-first mindset.
• Coach and develop team members to deliver service with personality and polish.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
• Step up as acting manager when needed - because you’ve got the poise and the plan.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a supervisory or assistant management role in a luxury hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Strong leadership, communication, and organisational skills.
• A passion for people, service, and creating unforgettable moments.
• Flexibility to work shifts, weekends, and special events.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.