Night Assistant Front Office Manager

LGH Hotels Management Limited; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work

Wellbeing resources

Free meals on duty

24/7 support line

Team rewards

Job summary

St Martins Lane, a Morgans Originals hotel in Covent Garden, London, seeks a Night Assistant Front Office Manager to support the Night Manager and guide the overnight team. You will help deliver calm, confident service through late hours while ensuring guest comfort.

You'll handle late check-ins, night audits, and reports, maintaining a guest-first approach. This luxury hotel role requires leadership, reliability and strong communication, across overnight shifts and weekends.

Qualifications

• Experience in a front office or supervisory role in luxury hotels.
• Guest-first mindset with professional demeanor and calm presence.
• Strong communication, problem-solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends and holidays.

Responsibilities

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge and security.
• Handle late check-ins, early departures and guest requests with warmth.
• Assist with night audits and prepare reports for morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest-ready.

Skills

Front office experience

Supervisory experience

Guest service orientation

Night audit knowledge

Communication skills

Problem-solving

Tools

Hotel systems (PMS)

Job description

Your Role

As Night Assistant Front Office Manager, you'll be the right hand to the Night Manager and a guiding presence for the overnight team. You'll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence-no matter the hour.

What You'll Be Doing

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check-ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest-ready.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional demeanour.
• Strong communication, problem-solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays-we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.