Assistant Front Office Manager

LGH Hotels Management Ltd; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Job summary

St Martins Lane by Morgans Original in Covent Garden is seeking an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show. As the right hand to the Front Office Manager, you’ll oversee reception, concierge and guest services, ensure seamless arrivals and departures, and coach the team to deliver service with personality and polish.

Located in Covent Garden, this role sits at a 5-star luxury hotel within the LGH Hotels

Qualifications

• Experience in a supervisory or assistant management role in a luxury hotel.
• Guest-first mindset with calm, confident problem-solving abilities.
• Strong leadership, communication, and organisational skills.
• Passion for people, service, and creating unforgettable moments.
• Flexibility to work shifts, weekends and special events.

Responsibilities

• Lead and support the front office team across reception, concierge and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalations with confidence, empathy and a solutions-first mindset.
• Coach and develop team members to deliver service with personality and polish.
• Collaborate with housekeeping, F&B and reservations to ensure seamless communication.
• Step up as acting manager when needed.

Skills

Guest-first mindset

Leadership

Communication

Organisational skills

Flexibility

Job description

The Opportunity

At our 5-star lifestyle hotel, the lobby is more than a space—it’s a stage. First impressions matter, and we’re looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.

St Martins Lane by Morgans Original

The Opportunity

At our 5-star lifestyle hotel, the lobby is more than a space—it’s a stage. First impressions matter, and we’re looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.

Your Role

As Assistant Front Office Manager, you’ll be the right hand to our Front Office Manager and the heartbeat of our guest journey. From check-in to fond farewell, you’ll ensure every moment is seamless, stylish, and sincerely warm.

What You’ll Be Doing

• Lead and support the front office team across reception, concierge, and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalations with confidence, empathy, and a solutions-first mindset.
• Coach and develop team members to deliver service with personality and polish.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
• Step up as acting manager when needed—because you’ve got the poise and the plan.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a supervisory or assistant management role in a luxury hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Strong leadership, communication, and organisational skills.
• A passion for people, service, and creating unforgettable moments.
• Flexibility to work shifts, weekends, and special events.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.