Nights Customer Service Administrator

Culina Group; Market Drayton; On-site; GBP 29,000; Full time

Job summary

Culina Logistics is seeking a Customer Service Administrator for a 12-month fixed-term maternity cover in Market Drayton. The role involves providing outstanding contract support and customer service in a fast-paced environment. The ideal candidate will have good geographical knowledge and be proficient in Microsoft Office. Join a winning team dedicated to employee development and success.

Benefits

Annual Leave – 224 hours per year, including bank holidays.

Pension scheme – We contribute 4% of your salary.

Life Assurance – Cover of twice your annual salary.

Wellness – Access to Employee Assistance Programme.

Eye Care Vouchers – Savings on eye tests and glasses.

Reward & Recognition – Employee of the month/year.

Everyday discounts – Access to over 50 retailer discounts.

Qualifications

• Proficient in Microsoft Excel, PowerPoint, and Outlook.
• Good geographical knowledge.

Responsibilities

• Answering calls for internal and external personnel.
• Resolving customer and client queries.
• Maintaining a high level of customer/client focus.

Skills

Good geographical knowledge

Ability to work in a fast-paced environment

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina, we foster a winning culture, believing it is key to our ongoing success—a place where you're valued, challenged, and inspired!

Job Description

We have an exciting opportunity for an enthusiastic, confident, and outgoing individual to join our Customer Service team in Market Drayton. This is a full-time, 12-month fixed-term maternity cover contract.

Salary: £28,463 per annum.

Working hours: Monday to Thursday, 19:30 - 06:00.

The Customer Service Administrator supports the daily administration of Customer Services, providing outstanding contract support and customer service in a fast-paced, friendly environment, ensuring a professional and dedicated service.

Key Duties of a Customer Service Administrator:

• Answering calls for internal and external personnel.
• Problem solving for clients, customers, and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI reports and internal business reporting.
• Maintaining a high level of customer/client focus.
• Providing various reports for clients promptly.
• Checking PODs have cleared on the system, investigating, and clearing unallocated PODs.
• Chasing outstanding PODs from hauliers, depots, etc.
• Performing other administrative tasks as directed by the Customer Service Manager.

Qualifications

• Good geographical knowledge.
• Proficient in Microsoft Excel, PowerPoint, and Outlook.
• Ability to work in a fast-paced environment.

Additional Information

At Culina Logistics, we are committed to making our organization a great place to work. We pride ourselves on being an inclusive and diverse organization, dedicated to employee development and recognizing success.

Our learning and development programs are available to all employees, providing opportunities to shape your future within logistics and foster a thriving team culture.

Our people drive our success, which is why we offer a wide range of benefits, including:

• Annual Leave – 224 hours per year, including bank holidays.
• Pension scheme – We contribute 4% of your salary, with a 4% employee contribution.
• Life Assurance – Cover of twice your annual salary.
• Wellness – Access to our Employee Assistance Programme, offering confidential counseling and legal support 24/7.
• Eye Care Vouchers – Savings on eye tests and glasses.
• Reward & Recognition – Employee of the month/year, recognition awards, and long service awards.
• Everyday discounts – Access to over 50 retailer discounts via our benefit platform.

If you meet the requirements and are seeking your next career opportunity, please apply now and join our #WinningTeam!