Nights Customer Service Administrator

Culina Logistics; Market Drayton; On-site; GBP 29,000; Full time

Job summary

Culina Logistics is seeking a Nights Customer Service Administrator for a fixed-term maternity cover role in Market Drayton. This full-time position involves supporting daily operations, offering excellent customer service, and handling reporting tasks. If you are passionate about providing outstanding customer care, apply now to join our #WinningTeam!

Benefits

Annual leave of 224 hours including bank holidays.

4% employee and 4% employer pension contributions.

Life assurance at twice your annual salary.

24/7 Employee Assistance Programme.

Eye care vouchers and discounts.

Recognition awards such as Employee of the Month.

Discounts at over 50 retailers.

Qualifications

• Passion for delivering exceptional customer service.
• Good geographical knowledge.
• Ability to maintain accuracy in reports.

Responsibilities

• Provide outstanding contract support and customer service.
• Resolve customer and client queries effectively.
• Prepare accurate reports for KPI packs.

Skills

Customer Service

Attention to Detail

Communication Skills

Proficiency in Microsoft Excel

Ability to Work in a Fast-Paced Environment

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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Nights Customer Service Administrator, Market Drayton

Client: Culina Logistics

Location: Market Drayton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

5a81453dde49

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

This is a full-time, 12-month fixed-term maternity cover role based in Market Drayton, offering a salary of £28,463 per annum. The working hours are Monday to Thursday, from 19:30 to 6:00.

The Customer Service Administrator will support daily customer service operations, providing outstanding contract support and customer service in a fast-paced environment.

Key Duties:

• Answering calls for internal and external personnel.
• Problem solving for clients, customers, and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Preparing accurate reports for KPI packs and internal reports.
• Maintaining high customer/client focus.
• Providing timely reports for clients.
• Checking and clearing PODs on the system, investigating unallocated PODs.
• Chasing outstanding PODs from hauliers and depots.
• Performing other administrative tasks as assigned by the Customer Service Manager.

Qualifications:

• Passion for delivering exceptional customer service.
• Attention to detail and accuracy.
• Good geographical knowledge.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Additional Information:

We are committed to diversity and employee development. Our benefits include:

• Annual leave of 224 hours, including bank holidays.
• 4% employee and 4% employer pension contributions.
• Life assurance at twice your annual salary.
• 24/7 Employee Assistance Programme for confidential support.
• Eye care vouchers and discounts.
• Recognition awards such as Employee of the Month and Year.
• Discounts at over 50 retailers through our benefit platform.

If you meet the requirements and are interested in this opportunity, please apply now and join our #WinningTeam!