Client Advisor - Selfridges Trafford Centre (12 month FTC)

Tiffany & Co.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tiffany & Co. is seeking Client Advisors to embody the brand through exceptional client interactions. Successful candidates will excel in sales and client relationship management while delivering extraordinary experiences in a luxury retail environment. Flexibility in scheduling and a passion for the Tiffany brand are essential for this role.

Qualifications

• Experience in retail, luxury retail, or client-related roles required.
• Proven sales achievement track record necessary.
• Ability to work with diverse clients.

Responsibilities

• Deepen client relationships to foster loyalty and increase spending.
• Achieve or surpass monthly, quarterly, and annual sales targets.
• Elevate the in-store experience by delivering memorable moments.

Skills

Communication

Sales Achievement

Client Relationship Management

Flexibility

Multilingual Skills

Education

College/University Degree

Graduate Gemologist Degree or GIA Coursework

Tools

POS Systems

Microsoft Outlook

Job description

Job Description:

Responsibilities:

Client Advisors hold a critical position of embodying the Tiffany brand in every client interaction using the Tiffany touch; making each client’s experience extraordinary. They are excellent communicators and brand ambassadors, conveying passion for Tiffany in every conversation. Developing client relationships and exceeding sales plans are core skills.

Sales: Deepen client relationships to foster loyalty and increase spending. Achieve or surpass monthly, quarterly, and annual sales targets. Capture client data, cultivate relationships, and drive sales through repeat business and key product pillars.

Service: Elevate the in-store experience by delivering memorable moments. Demonstrate passion as a Tiffany ambassador, using the Tiffany Touch. Follow client experience behaviors and optimize store amenities to create unique experiences, acting on feedback to improve performance.

Qualifications:

Required:

• Must be based and authorized to work in the United Kingdom.
• Experience in retail, luxury retail, or client-related roles (e.g., hospitality).
• Proven sales achievement track record.
• Flexible to work non-traditional hours, including nights, weekends, and holidays.
• Ability to work with diverse clients.
• Proficiency with POS systems, client tracking, and Microsoft Outlook.

Preferred:

• College/university degree.
• Graduate Gemologist degree or GIA coursework.
• Multilingual skills.