Nights Assistant Reception Manager

The Belfry Hotel and Resort; Sutton Coldfield; Presencial; GBP 27.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Learning & Development

Mental health support

Cycle2Work

Free onsite parking

Complimentary meals during shifts

Resumo da vaga

The Belfry Hotel and Resort in Sutton Coldfield is seeking a Nights Assistant Reception Manager to lead the night operation across the resort and ensure a flawless guest experience.

You will manage the nights team, support the Night Operations Manager, handle guest queries, oversee Night Audit, maintain health and safety, and drive Belfry values while delivering exceptional service.

Qualificações

• Experience in a similar setting with night shifts.
• Excellent customer service as a core strength.
• Proven ability to lead and motivate front-of-house teams.
• Ability to manage and coordinate a department and meet targets.

Responsabilidades

• Lead the night operation across the resort and uphold Belfry service standards.
• Manage the nights team and provide full support to the Night Operations Manager.
• Handle guest queries and resolve issues to ensure a memorable guest experience.
• Oversee Night Audit and ensure accurate records and reporting.
• Monitor guest satisfaction and escalate improvements as needed.
• Uphold health and safety standards and coordinate with other departments.
• Coordinate night rosters and manage staff absences.
• Champion Belfry ESG commitments within the night team.

Conhecimentos

Night operations management

Front office management

Customer service

Team leadership

Descrição da vaga

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Nights Team

The Nights team brings the resort to life when the sun goes down, ensuring every guest feels welcomed, cared for, and valued. From smooth check-ins and warm farewells to anticipating needs before they’re even asked, this team turns ordinary moments into memorable experiences.

The annual salary is £30,014.40 , plus service charges.

About the role:

As Nights Assistant Reception Manager you will be leading the night operation across the resort. Responsible for managing the team and maintaining consistently high standards of service and ensuring a flawless guest experience whilst creating a work environment that supports the Belfry values. You will lead by example and provide full support to the nights team to ensure seamless running of the business.

As the Nights Assistant Reception Manager

, you will be:

Assisting the Night Operations Manager

Assisting in running the night operation across the resort and stepping up in the Night Operations Manager’s absence. Being on the floor and ready to assist across all departments and making decisions to help and improve the service offered to our guests.

Providing excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

Responsible for the health and safety of guests in house - record all accidents and incidents that may occur within the hotel for guests and staff

Assisting with the Night Audit

To be available at all times to deal with guest queries and/or complaints, monitoring guest satisfaction with regular reporting to the General Manager.

To support the night cleaning staff and ensure they are carrying out the duties allocated to them.

To check all public areas, including conference rooms, to ensure they have been cleaned and serviced correctly.

Co-ordinating and completing the night roster and dealing with any staff absenteeism issues.

To be a champion in your department for our waste management and ESG commitments

To maintain a good working relationship with all colleagues, being able to motivate the night’s team to ensure each member is achieving a high level of performance in their role and provide necessary support where required.

Ideal Candidate:

At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have had experience working in a similar setting and has worked nights before.

In addition, you will have:

Excellent customer service skills with a genuine desire to deliver exceptional experiences to every guest

An experienced manager who has led teams within a front office environment

Experienced in taking ownership over your department and achieving financial and guest targets

Able to develop strong relationships with your guests, team, and colleagues

Belfry Benefits

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.