Night Veterinary Patient Care Assistant

CVS Veterinary Group; Chester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Job summary

CVS Vets 24/7 Chester is seeking a Night Veterinary Patient Care Assistant to join our team. You will support RVNs and Vets, providing nursing care and handling animals with care and professionalism.

The role is based at Chester with an annualised contract and shifts from 07:00 to 19:00, five nights on and ten nights off. The position requires experience in animal welfare and strong customer service skills.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly with clients and colleagues.
• Empathy and professionalism when handling emotional situations.

Responsibilities

• Provide nursing care to patients.
• Assist Vets and Nurses with animal restraint.
• Walk, feed and clean patients.
• Prepare emergency and operating facilities.
• Perform general cleaning and maintenance.
• Run internal lab samples.
• Answer emergency calls.
• Support the reception team with bookings and payments.

Skills

Customer service

Communication

Empathy

Team player

Job description

Are you ready to put pets first? Join our team as our new Night Veterinary Patient Care Assistant!

CVS Vets 24/7 Chester, we make pets a priority every day!

Role Details

Location: Units E&F, Telford Court, Gates Lane, Chestergates Road, Chester, CH1 6LT

Contract: Annualised

Hours: Working 5 nights on and 10 nights off with shifts of 07.00 - 19.00

Salary: Will be paid at the NMW

Discover Our Practice

Get a glimpse of what makes us special: CVS Vets 24/7, Chester | CVS Vets

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the role

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your responsibilities will include

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling - this is essential!
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.