Night Front Desk Hero: Elevate Guest Experiences

Radisson Hotel Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discount

Job summary

Radisson Hotel Group is seeking a Night Receptionist to join our dynamic night team. You will ensure a seamless guest experience, handle check-ins and check-outs during night hours, and contribute to a secure and welcoming atmosphere across the front office.

The role requires a high level of guest service, patience, empathy, and strong communication, with a positive attitude and team-focused approach to daily operations.

Qualifications

• Experience in a similar role is beneficial but not essential.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to work nights and maintain high service standards.

Responsibilities

• Manage guest check-in and check-out during night hours and ensure smooth front desk operations.
• Deliver exceptional service and anticipate guest needs to enhance the guest journey.
• Collaborate with the front office team to maintain guest satisfaction and security during night shifts.

Skills

Guest focus

Patience

Empathy

Team player

Verbal communication

Detail oriented

Positive attitude

Problem solver

Job description

Radisson Hotel Group is seeking a Night Receptionist to join our dynamic night team. You will ensure a seamless guest experience, handle check-ins and check-outs during night hours, and contribute to a secure and welcoming atmosphere across the front office.

The role requires a high level of guest service, patience, empathy, and strong communication, with a positive attitude and team-focused approach to daily operations.