Night Team Leader

YMCA Together; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

An organization dedicated to community support in Liverpool seeks a Night Team Leader to enhance operational leadership. This role involves managing a team of Night Link Workers, providing support, and ensuring compliance with health and safety regulations. Ideal candidates will have experience in the homelessness sector, strong communication skills, and a commitment to empowering others. This position offers growth opportunities and a compassionate work environment.

Benefits

Professional growth opportunities

Compassionate team environment

Training to support personal development

Qualifications

• Experience in charity, community projects, or homelessness sector.
• Understanding of health and safety requirements.
• Knowledge of relevant legislation.
• Ability to empower people with empathy.
• Strong organizational skills.

Responsibilities

• Manage a team of Night Link Workers.
• Provide support and advice to Night staff.
• Coach the team in person-centred service.
• Monitor and report on incidents and compliance.
• Lead team meetings and audits.

Skills

Experience with challenging behaviors

Excellent communication

Strong time management

Empathy and respect

Commitment to innovative solutions

IT literacy

Education

NVQ/L2 in Health and Social Care or equivalent

Tools

Microsoft Office

Outlook

Job description

Overview

As a Night Team Leader at YMCA Together, your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. The aim of your role will be to ensure that all housing related duties are correctly managed and that we meet all of the compliance needs for health and safety.

What your week may look like

• Manage a team of Night Link Workers undertaking regular supervisions, identifying training needs and opportunities and providing feedback
• Provide professional support and advice to the team at Alt Bank House and other Night staff across all YMCA Together services
• Coach the team to deliver a person-centred service using psychologically informed techniques
• Put into practice the values and the strategic aims of YMCA Together and of the service and coach and develop the team to implement change and to do the same
• Deliver effective communication across the Night staff team and across other services within YMCA Together, offering mentoring and support
• Provide on call bronze support with other Night Team Leaders and Senior Night Support Assistant across all services. This includes regular telephone support and buddy calls to other services but in some circumstances could require moving to and working from another service
• Maintain excellent communication with YMCA Together Management team
• Attend, or in the absence of service manager, hold fortnightly team meeting
• Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)
• Complete internal and external audits as required.
• To be able to identify training gaps within the support team and support the manager in addressing any unmet needs.
• May include a flexible working pattern to fulfil the needs of service delivery.

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. For a full list of benefits see here: Careers Page | YMCA Together

The skills we are looking for

• EXPERIENCE– Ideally you will have a background of working within a charity, community project and/or previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse / mental ill health and offending behaviours within a 24 hour residential support service
• KNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace
• COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
• EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
• COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
• ORGANISATION – Strong time management and the ability to manage to prioritise tasks
• COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

• NVQ/L2 in Health and Social Care or equivalent
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.