Night Team Leader

TN United Kingdom; Dudley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel chain as a Night Team Leader, where you will ensure exceptional service and support your team throughout the night. Embrace a lively work environment and enjoy numerous benefits, including health memberships and discounts.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training programs

Mental health support

Company Pension scheme

Life Insurance

Qualifications

• Strong customer service skills required.
• Ability to lead and motivate your team.

Responsibilities

• Ensure exceptional service throughout the night.
• Support all hotel departments and solve problems proactively.

Skills

Customer Service

Leadership

Team Motivation

Job description

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Join Our Night Team as a Night Team Leader

Our hotels never sleep, and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Team Leader, you will play a crucial role in ensuring your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solve problems, and support all hotel departments.

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Benefits we offer:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Mobile Gaming training platform for engaging learning experiences.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs.
• Mental health support with trained first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counseling.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition schemes, including anniversary rewards.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash Plan and Sick Pay Insurance.
• Big People Days to celebrate and reward employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*Terms and conditions apply based on your contract.

What we need from you:

• Strong customer service skills.
• Ability to lead and motivate your team, ensuring they are skilled and engaged.
• Capability to deliver brand standards.
• Ability to forge and maintain strong relationships with all departments.

Note: All offers are subject to successful DBS checks in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!