Night Switchboard Operator – NHS Patient Access

NHS; Sheffield; On-site; GBP 26,000 - 27,000; Part time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Switchboard Operator (Night) to join the central switchboard team. You will handle all incoming calls and support public access to departments, while monitoring emergency systems on a 20-hour night post.

Working 2x10 hours per week on an 8-week rolling rota, including weekends, you will contribute to a 24/7 service. This role supports the trust’s commitment to safe, efficient communication and patient access.

Qualifications

• Competent qualifications in English and Maths.
• Experience answering telephone calls.
• Experience on a digital switchboard.
• Able to use computers and maintain records.

Responsibilities

• Facilitate contact between staff and patients.
• Manage communications tools (bleep system, pager, mobile phones, email).
• Maintain incident documentation.
• Work calmly in stressful situations while providing switchboard service.
• Oversee 24-hour switchboard operations and ED door access.

Skills

Answering calls

Public communication

Digital switchboard

Computer literacy

Record keeping

Time management

Effective communication

Calm under pressure

Education

English & Maths GCSEs

Job description

Sheffield Children’s NHS Foundation Trust is seeking a Switchboard Operator (Night) to join the central switchboard team. You will handle all incoming calls and support public access to departments, while monitoring emergency systems on a 20-hour night post.

Working 2x10 hours per week on an 8-week rolling rota, including weekends, you will contribute to a 24/7 service. This role supports the trust’s commitment to safe, efficient communication and patient access.