Night Switchboard Operator – Calm, Critical Communications

Sheffield Children’s NHS Foundation Trust; Sheffield; On-site; GBP 26,000 - 27,000; Part time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Switchboard Operator (Night) to manage 2x10 hour shifts per week on a rolling 8-week rota, including weekends. The role supports central emergency systems and directs calls to appropriate departments.

The post is part-time, permanent, and based on site in Sheffield. Applicants should have English and Maths qualifications and experience with digital switchboards and public communications.

Qualifications

• Competent English and Maths at school level.
• Ability to communicate clearly with the public.
• Experience handling calls on a digital switchboard or similar system.

Responsibilities

• Facilitate contact between staff and patients.
• Operate bleep system, pager, mobile phones and email to route calls.
• Maintain relevant incident documentation.
• Remain calm and perform under pressure while delivering a 24/7 switchboard service.
• Support access control via ED doors during night shifts.

Skills

Telephone handling

Public communication

Digital switchboard

Computers

Record keeping

Time management

Calm under pressure

Flexible shifts

Education

English and Maths at school level

Tools

Bleep system

Pager

Email

Job description

Sheffield Children’s NHS Foundation Trust is seeking a Switchboard Operator (Night) to manage 2x10 hour shifts per week on a rolling 8-week rota, including weekends. The role supports central emergency systems and directs calls to appropriate departments.

The post is part-time, permanent, and based on site in Sheffield. Applicants should have English and Maths qualifications and experience with digital switchboards and public communications.