Assistant Night Manager

Hilton Worldwide, Inc.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un poste d'Assistant Night Manager dans un hôtel de renom à Londres. Ce rôle implique la supervision de l'équipe de Front Office pendant les heures nocturnes, en garantissant un service clientèle de haute qualité. Vous serez responsable de l’audit nocturne, de la satisfaction des clients et de la gestion des opérations de l'hôtel.

Qualifications

• Expérience antérieure dans un poste de supervision au sein d'un bureau d'accueil.
• Compétences en informatique adéquates.
• Capacité à travailler sous pression pour assurer un service de haut niveau.

Responsibilities

• Superviser l'ensemble de l'opération du Front Office pour maintenir des normes élevées.
• Assurer la satisfaction des clients et évaluer les tendances d'amélioration continue.
• Effectuer les responsabilités d'audit nocturne et gérer la propriété en l'absence du Night Manager.

Skills

Leadership

Gestion du temps

Service à la clientèle

Compétences en communication

Flexibilité

Tools

Systèmes de gestion de front office

Job description

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for?

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!