NIGHT OPERATIONS MANAGER

Park Plaza; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel in London seeks a Night Operations Manager to oversee the night reception team and ensure exceptional service for guests. The ideal candidate will have prior hotel management experience and a passion for customer satisfaction. This role includes leading by example and making important operational decisions to create memorable experiences for guests.

Benefits

Competitive salary and benefits

30 days of holiday plus bank holidays

Heavily discounted hotel rates in Europe

F&B discounts at restaurants and bars

Free meals during shifts

Access to pay before payday

Recommend a friend bonus scheme

Gym discounts and wellness programs

Free dry cleaning for work uniform

Annual staff parties and events

Qualifications

• Ensure high service standards and guest satisfaction.
• Experience in hotel front office operations.
• Ability to lead and motivate the night reception team.

Responsibilities

• Lead night operations and ensure guest needs are met.
• Oversee health and safety standards.
• Train and inspire the front office team.

Skills

Leadership

Customer Service

Problem Solving

Team Management

Education

Previous experience as a Night Manager in a hotel

Tools

Microsoft Office

Opera

Job description

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Night Operations Manager Opening - Park Plaza WestminsterAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza London Westminster Hotel, you will do more than just welcome our guests. The key role for you as our Night Operations Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.As a Night Operations Manager, you will receive:

• Salary: Competitive plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training
  
  

We are looking for a Night Operations Manager who:

• Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
• Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
• Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
• Be proficient with Microsoft Office and have excellent knowledge of Opera
• Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm)
• Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as a Night Manager in a hotel
  
  

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.Park Plaza. Be part of it. Apply Now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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