Night Supervisor

LGH Hotels Management Ltd; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join LGH Hotels Management as a Night Supervisor at Holiday Inn Edinburgh, where you'll lead the night team, ensure safety, and enhance guest experiences during shifts. This role offers professional growth in a vibrant hospitality environment, reflecting the values of hard work and dedication. With enviable employee benefits and discounts across the hotel portfolio, this position is a perfect opportunity for motivated individuals seeking to advance their hospitality careers.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts for groceries, fashion, and travel

Free meals on duty

Team reward & recognition

Qualifications

• Previous experience working in a hotel or similar environment is essential.
• Excellent leadership and management skills required.
• Strong customer service skills and a friendly demeanor necessary.

Responsibilities

• Manage and oversee the night team to ensure smooth operations.
• Handle guest requests and complaints professionally.
• Perform regular security checks to maintain safety.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Education

Experience in hotel or similar environment

Job description

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Holiday Inn Edinburgh

Check out the hotel on our virtual tour!

The Opportunity

Are you reliable and responsible? We're looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.

What You'll Do

• Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
• Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
• Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.
  
  

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
  
  

Ideal candidate

• Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
• Excellent leadership and management skills.
• Strong customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.
  
  

Hotel

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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